LAU Man Yi, Mandy
Property Officer
Summary
- Active, responsible and detail-oriented, self-motivated with excellent communication, proficient at building and maintaining professional relationships.
- Enjoy to share smile and positive energy and passionate to interact with different people.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Senior Property Officer
ISS Facility Services Limited
2024.03 - Current
- Take charge of the day-to-day operation and management of the properties, including budget preparation and control, service standard and property maintenance, etc.
- Supervise a team in the daily management duties to ensure meeting with requirements of clients
- Maintain a good relationship with owners/tenants and Owners' Committee/Corporation, ensuring their needs are taken care of, including cleaning and security team
- Ensure compliance with relevant ordinance and regulations
- Monitor the performance of maintenance, security and cleaning teams, etc.
- Perform related internal audit in different aspects including ISO, safety and security, etc.
Property Officer
ISS Facility Services Limited
2023.02 - 2024.03
Property Officer
ISS Facility Services Limited
2022.04 - 2023.02
- Responsible for routine property operation of a high-class residential development in Kai Tak
- Handle service requests, enquiries and complaints from owners and occupants, and provide timely responses and follow-up actions
- Maintain harmonious relationship with owners and occupants
- Perform ad-hoc duties as assigned by supervisors
Assistant Customer Service Officer
Savills Property Management Limited
2020.07 - 2022.04
- Assist Property Manager to perform daily operation duties of a Grade A commercial development in Kowloon Bay, including customer services, tenancy management, property maintenance, etc.
- Coordinate and supervise the property management staff and contractors to deliver quality, timely property maintenance service to tenants
- Handle tenants' enquiries and complaints
- Provide administrative support to the property management office
Partner and Tutor
6A Tutorial Centre
2019.06 - 2020.06
- Manage and supervise the daily operation of a tutorial centre in Yau Tong
- Responsible for teaching, planning and developing the tailor-made learning system, handling business operation and staff recruitment
Flight Attendant
Hong Kong Dragon Airline Limited
2019.03 - 2019.05
- Carry out in-flight safety and security procedures
- Serve passengers in-flight with heart
- Actively look for ways to meet beyond passengers' expectations
Customer Service Assistant
Savills Property Management Limited
2018.10 - 2019.02
- Responsible for value-adding customer service to the owners and tenants of a newly developed residential development in Tseung Kwan O
- Assume the role of property handover ambassador to perform the property handover duties and follow up on the defects rectification
- Responsible for preventive and remedial actions in respect of property maintenance, cleaning, security, etc.
- Handle owners and occupants' enquiries and complaints
- Maintain excellent relationship with owners and tenants
Passenger Service Officer
Jardine Aviation Services Limited
2016.04 - 2017.07
- Provide passenger services from check-in to boarding procedures (including travel document checking, seat assignment, data entry, queue management, etc.)
- Provide timely, efficient assistance to relevant staff and passengers to ensure safe, on-time flight operations
Education
Bachelor of Business - Marketing
Griffith University
Australia 2014.09 - 2015.09
Associate of Business Studies - Marketing
The Community College of Lingnan University
Hong Kong 2013.09 - 2014.06
Skills
Customer Service
Leadership
Efficient Communication
Problem Solving / Conflict Handling
Public Speaking
Office Administration
Timeline
Senior Property Officer
ISS Facility Services Limited
2024.03 - Current
Property Officer
ISS Facility Services Limited
2023.02 - 2024.03
Property Officer
ISS Facility Services Limited
2022.04 - 2023.02
Assistant Customer Service Officer
Savills Property Management Limited
2020.07 - 2022.04
Partner and Tutor
6A Tutorial Centre
2019.06 - 2020.06
Flight Attendant
Hong Kong Dragon Airline Limited
2019.03 - 2019.05
Customer Service Assistant
Savills Property Management Limited
2018.10 - 2019.02
Passenger Service Officer
Jardine Aviation Services Limited
2016.04 - 2017.07
Bachelor of Business - Marketing
Griffith University
2014.09 - 2015.09
Associate of Business Studies - Marketing
The Community College of Lingnan University
2013.09 - 2014.06