Wing Chi Alison Au
Senior Property Officer
Tseung Kwan O
Summary
Dynamic Senior Property Officer with extensive experience at Central Management Limited, excelling in property management and tenant relations. Proven ability to enhance tenant satisfaction through effective communication and problem-solving. Skilled in facility management and team leadership, fostering a collaborative environment that prioritizes operational excellence and customer service.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Senior Property Officer
Central Management Limited
10.2024 - Current
- Monitor the overall front-of-house operations and ensure the guest services will be provided in professional manner
- Provide general office administrative duties and clerical support on daily operations
- Communicated effectively with residents
- Handled residents complaints promptly and appropriately, calling in repairmen, and other support services
- Coordinated with security guard, janitorial and engineering staff on maintenance and upkeep
- Mentored team members, fostering a collaborative team environment focused on exceptional customer service
- Trained team members on company policies, procedures, and best practices for effective property management
- Daily operation work at concierge counter
- Facilitated tenant move-ins/outs seamlessly by coordinating schedules, conducting walk-throughs, finalizing paperwork, and providing necessary assistance
- Introduced prospective tenants to types of units available and performed tours of premises
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions
Property Officer
Central Management Limited
06.2015 - 09.2024
- Daily operation work at concierge counter
- Follow up daily appointments with the technician requested by residents
- Provide general office administrative duties and clerical support on daily operations
- Manage landscape maintenance to ensure the regular upkeep and maintenance of landscapes to preserve quality and aesthetic
- Planned special events such as halloween party, festival decoration preparation
- Communicated effectively with residents, and on-site associates
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Introduced prospective tenants to types of units available and performed tours of premises
- Facilitated seamless tenant move-ins and move-outs by coordinating logistics and providing clear communication throughout the process
Reservation Clerk
The Royal Garden Hotel
05.2013 - 05.2015
- Updated reservation system, improving overall productivity and data management
- Supported front desk operations and providing seamless check-in/check-out experiences for hotel guests
- Collaborated with sales team to maximize group bookings and special event reservations
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
Reservation Agent
Rich and Win Travel Limited
05.2011 - 05.2013
- Provided customers with information about availability and pricing
- Answered incoming phone calls, making recommendations, and leading conversations to bookings
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Maintained awareness of types of rooms available in different hotel locations
Senior Reservation Clerk
The Kimberley Hotel
03.2011 - 05.2011
- Provided exceptional customer service through attentive listening and clear communication skills, earning positive feedback from clients
- Implemented an updated reservation system, improving overall productivity and data management
- Supported front desk operations during peak periods, providing seamless check-in/check-out experiences for hotel guests
- Collaborated with sales team to maximize group bookings and special event reservations
- Worked closely with front desk to achieve full occupancy of property
Reservation Clerk
The Kimberley Hotel
08.2010 - 02.2011
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Implemented an updated reservation system, improving overall productivity and data management.
- Worked closely with front desk to achieve full occupancy of property
- Provided follow through on all calls with confirmations and dissemination of requested information
- Reviewed and updated customer information to maintain up-to-date records for high-quality service
Front Office Senior Receptionist
The Kimberley Hotel
08.2007 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled complaints and questions, and re-directed calls to other team members
- Collaborated with sales teams to gather leads from incoming calls and walk-ins, increasing potential revenue opportunities
- Answered incoming calls, directing clients to individuals addressing specific needs
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients, and updated client records
Front Office Receptionist
The Kimberley Hotel
01.2005 - 08.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures
- Assisted management with administrative tasks such as data entry, filing, and report generation as required
- Answered multi-line phone system and enthusiastically greeted caller
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, coordinated and confirmed appointments and meetings
Education
Property Management
Professional Diploma in Property Management
Caritas Bianchi College Of Careers09-2023
Certificate in Front Office Service
VTC, Hospitality Industry Training & Development C12-2004
Diploma In Hotel & Tourism
HK YWCA Career Development & Training Center07-2003
Secondary School (F4-5)
S.T.F.A Cheng Yu Tung Secondary School07-2002
Secondary School (F1-3)
Carmel Secondary School 07-2000
Skills
Property management expertise
Tenant relations
Property management
Customer service-focused
Staff management
Skilled multi-tasker
Work order monitoring
Teamwork and collaboration
Timeline
Senior Property Officer
Central Management Limited
10.2024 - Current
Property Officer
Central Management Limited
06.2015 - 09.2024
Reservation Clerk
The Royal Garden Hotel
05.2013 - 05.2015
Reservation Agent
Rich and Win Travel Limited
05.2011 - 05.2013
Senior Reservation Clerk
The Kimberley Hotel
03.2011 - 05.2011
Reservation Clerk
The Kimberley Hotel
08.2010 - 02.2011
Front Office Senior Receptionist
The Kimberley Hotel
08.2007 - 07.2010
Front Office Receptionist
The Kimberley Hotel
01.2005 - 08.2007
Property Management
Professional Diploma in Property Management
Certificate in Front Office Service
Diploma In Hotel & Tourism
Secondary School (F4-5)
Secondary School (F1-3)