YOYO WONG YUEN YING
Chai Wan
Summary
I have 6 years of experience in the property management industry and am currently a Senior Property Officer at Cushman & Wakefield. As a team leader, I manage multiple properties and build strong relationships with customers. I can effectively coordinate and communicate well with my team. I look forward to gaining more opportunities and experiences in property management.
Expected Salary : HKD 32,000 – HKD 33,000 / month
Notice Period : 1 Month
Overview
6
6
years of professional experience
Work History
Senior Property Officer
Cushman & Wakefield Property Management Limited
07.2024 - Current
- Lead operational and management strategy for a high-profile HKD 2.2 Billion luxury residential site development project owned by a prominent Mainland tycoon, delivering tailored property management solutions and maintaining strong VIP client relations.
- Oversee the end-to-end takeover and occupation processes for 2 newly redeveloped commercial towers, managing building inspection, handover operations, operational setups, and smooth tenant move-ins.
- Managed daily operations for 8–10 properties, ensuring optimal functionality and high tenant satisfaction rates.
- Coordinated leasing processes, tenant move-ins and move-outs, and unit renovations to ensure timely and efficient transitions.
- Prepare annual financial budget for each property.
- Supported management of property and customer services, overseeing procurement of essential services and materials to meet operational needs.
- Follow up with group or corporate company clients and handle their daily operation for the Commercial Buildings Property Management.
- Assist in staff management, monitor clerical record keeping and outstanding payment, dealing with legal matters such as small claims, handling insurance claims, handling service contracts and arranging meetings of owners, AGM, EGM, I.O Meeting, etc.
Property Officer
Cushman & Wakefield Property Management Limited
07.2023 - 07.2024
- Handle day-to-day property operations for 8–10 different properties.
- Supervise junior operational staff and security guards.
- Supervise the cleaning, repair and maintenance service provided to residents / owners.
- Handle enquiries and complaints from owners / tenants.
- Foster strong relationships with clients through regular communication and support.
- Preparation of administration, financial reports, etc.
Property Officer
MTR Corporation
02.2023 - 07.2023
- Support the day-to-day administration and supervision of cleaning, security, landscaping and concierge service.
- Frontline property management staff for residential properties managed by the Corporation.
- Coordinate with the technical team to provide efficient maintenance services.
- Handle enquiries and complaints by residents or owners.
- Organize community activities, attend Owners' Committee meetings and other events during non-office hours.
Assistant Property Officer
MTR Corporation
12.2021 - 01.2023
- Provide general administrative support such as reception duties, incoming calls, and general enquiries from residents or owners.
- Prepare letters and reports, maintain documentation, and manage general administrative work such as ordering stationery.
- Managed collection of management fees from residents and owners.
Senior Property Assistant
WELL BORN Real Estate Management Limited
09.2021 - 12.2021
- Handle clients' inquiries and deliver quality service.
- Handle documents regarding Small Claims.
- Reply to letters from solicitors' offices regarding unit transactions.
- Communicate and cooperate with government departments (e.g., Food and Environmental Hygiene Department / Water Supplies Department).
Property Admin - Clerk
Chevalier Property Management Limited
06.2020 - 09.2021
- Answer incoming calls, receive complaints, and handle customer enquiries.
- Handle cash or cheques for management fees and other payments.
- General office management such as ordering stationery.
- Take meeting minutes.
- Prepare for Annual General Meetings (e.g., arrange letters of authorization).
Education
Professional Diploma - Property Management Practices
SCOPE, City University of Hong Kong
01-2022
Bachelor of Social Science (Hons) - Psychology
Caritas Institute of Higher Education
01-2019
Higher Diploma - Human Services
Caritas Institute of Higher Education
01-2017
HKDSE -
Precious Blood Secondary School
01-2015
Skills
- Property Management
- Customer Service
- Computer software
- Time Management
- Multitasking
- Critical Thinking
- Leadership
- Effective Communication
- Teamwork
- First Aid
- English
- Cantonese
- Mandarin
Timeline
Senior Property Officer
Cushman & Wakefield Property Management Limited
07.2024 - Current
Property Officer
Cushman & Wakefield Property Management Limited
07.2023 - 07.2024
Property Officer
MTR Corporation
02.2023 - 07.2023
Assistant Property Officer
MTR Corporation
12.2021 - 01.2023
Senior Property Assistant
WELL BORN Real Estate Management Limited
09.2021 - 12.2021
Property Admin - Clerk
Chevalier Property Management Limited
06.2020 - 09.2021
Professional Diploma - Property Management Practices
SCOPE, City University of Hong Kong
Bachelor of Social Science (Hons) - Psychology
Caritas Institute of Higher Education
Higher Diploma - Human Services
Caritas Institute of Higher Education
HKDSE -
Precious Blood Secondary School