Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Yeuk Lam Ashlyn HO

Yeuk Lam Ashlyn HO

Senior Property Officer
Tai Kok Tsui

Summary

Dynamic Senior Property Officer with expertise in financial management and tenant relations at Jones Lang Lasalle Management Services Limited. Proven track record in enhancing property value through strategic renovations and improving tenant satisfaction. Adept at project management and fostering team collaboration, ensuring compliance and operational excellence in property management.

Overview

7
7
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Senior Property Officer

Jones Lang Lasalle Management Services Limited
05.2025 - Current
  • Managed financial budgets for multiple properties, ensuring all expenses were accounted for and reported accurately.
  • Oversaw capital improvement projects from inception to completion, coordinating with contractors, architects, and other stakeholders as needed.
  • Increased tenant satisfaction rates through proactive communication and timely addressing of concerns.
  • Enhanced property value by overseeing strategic renovations and improvements to common areas and individual units.

Senior Property Officer

New Gem Property Management & Agency Limited
05.2023 - 01.2025
  • Assisted property owners with financial planning and forecasting to ensure long-term stability and growth for their investments.
  • Facilitated tenant move-ins/outs seamlessly by coordinating schedules, conducting walk-throughs, finalizing paperwork, and providing necessary assistance.
  • Mentored junior property officers, fostering a collaborative team environment focused on exceptional customer service and operational excellence.
  • Ensured compliance with Fair Housing laws by providing training to staff members and monitoring tenant applications closely.

Property Officer

Easy Living Consultant Limited
02.2021 - 01.2023
  • Streamlined property maintenance processes for increased efficiency and reduced downtime.
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Enhanced property value with strategic renovations and upgrades.
  • Developed strong relationships with vendors, securing competitive pricing for services rendered.
  • Coordinated repair and maintenance projects, minimizing disruption to tenants and maintaining budgetary control.

Senior Front Office Agent

The Luxe Manor
06.2018 - 01.2021
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
  • Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.

Education

Bachelor of Science - International Tourism And Hospitality Management

University of Sunderland
UK
04.2001 -

Skills

Financial management

Project management

Regulatory compliance

Tenant relations

Vendor negotiation

Customer service

Team leadership

Data analysis

Strategic planning

Property management expertise

Communication skills

Asset management

Software

Ms Office

Typing

Certification

Licensed PMP P2

Timeline

Senior Property Officer

Jones Lang Lasalle Management Services Limited
05.2025 - Current

IFMA HK

04-2025

Senior Property Officer

New Gem Property Management & Agency Limited
05.2023 - 01.2025

Licensed PMP P2

09-2022

Property Officer

Easy Living Consultant Limited
02.2021 - 01.2023

Senior Front Office Agent

The Luxe Manor
06.2018 - 01.2021

Bachelor of Science - International Tourism And Hospitality Management

University of Sunderland
04.2001 -

Similar Profiles

CREATE PROFILE
Yeuk Lam Ashlyn HOSenior Property Officer