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Planning Intern with hands-on experience in site research, land-use analysis, and policy review. Proficient in QGIS for spatial analysis to map development constraints, identify opportunities, and mitigate project risks. Skilled in applying statutory planning frameworks to deliver evidence-based planning advice, clear policy reports, and engaging stakeholder communications.

Experienced professional with a strong background in customer service, office administration, and team collaboration. Demonstrated expertise in optimising customer experiences, resolving conflicts with empathy, and maintaining effective communication in high-pressure environments. Proven ability to manage clerical tasks efficiently, including handling correspondence, managing calls and emails, and ensuring smooth office operations. Adept at maintaining hygiene standards and safety compliance in food service settings while supporting high-volume operations. Seeking opportunities to leverage skills in customer service and administrative support to contribute to organisational success.

HKHSU Art & Culture Communication student with VIP event reception experience at the 10th Business Journalism Awards and guest service experience at Ocean Park Water World. Calm under pressure, detail‑oriented, and fluent in English, Cantonese, and Mandarin.

Detail-oriented Graduate Engineer with practical experience in waterworks and highway infrastructure projects. Completed HKIE Scheme A training at Chun Wo Construction, including a secondment to ARUP. Skilled in design submissions, temporary works coordination, clash resolution with underground utilities, drainage design, road safety audits, and stakeholder engagement.

Dedicated Customer Service Officer skilled in managing diverse customer inquiries and feedback across multiple channels. Resolves escalated complaints with professionalism, maintaining high satisfaction rates. Monitors feedback trends to report actionable insights, supporting continuous service enhancement.

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