Yuen Ying Tse

• Achieve and exceed productivity, KPIs, and sales targets without compromising the delivery of exceptional customer service.
• Answer a wide variety of customer inquiries, including product inquiries, styling advice, returns or repairs, pricing questions, order delivery timescales, and conveying a solution-focused message to the customer at all times.
• Work proactively to efficiently resolve customer queries, identifying appropriate solutions accurately and positively, while anticipating the future needs of the customer.
• Confidently sell through service by offering styling advice to meet customer needs, and use effective questioning through positive engagement.

• Address customer enquiries through a number of channels including
phone, email, chat and social, working within brand guidelines
• Act as the customer advocate within the business, escalating issues and
providing customer feedback to the relevant commercial and
operational teams
• Liaise with internal departments such as operational and commercial
teams to expedite issues that are raised by the customer

• Address customer enquiries through a number of channels including
phone, email, chat and social, working within brand guidelines
• Act as the customer advocate within the business, escalating issues and
providing customer feedback to the relevant commercial and
operational teams
• Liaise with internal departments such as operational and commercial
teams to expedite issues that are raised by the customer

•Answered requests and concerns with friendly and knowledgeable service.

•Worked with fellow sales team members to achieve group targets.