Sora Ariizumi
Turnaround Coordinator
Summary
With more than 10 years of experience in hospitality and aviation industry, familiar with customer service and cabin safety Good teamwork and interpersonal skill Ability to cope with different situations as the situation is different and need to be learned to do job.
Overview
12
12
years of professional experience
Work History
Customer Services Officer
Cathay Pacific Airways, HKG
10.2018 - 11.2023
- Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
- Deliver a seamless airport experience to our passengers from check-in to boarding
- Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
- Prepare flight related documentations to ensure safe and on-time operations
- Handle baggage, cashier, and phone call
Outport Operation Support
Cathay Pacific Airways, HKG
06.2021 - 11.2021
- Offer support and assistant for answering query from outport regarding travel document and Covid19 enquiry
- Assist outport Manager to resolve passenger related issue
- Supervision team daily operation
Passenger Service Officer
Hong Kong Aiport Services Ltd., HKG
12.2016 - 10.2018
- Provide customers services and Information at check-in counter, departure boarding and Arrival Services
- Handling customer complaint
Working Holiday
Australia
12.2014 - 11.2016
- Farmer, Butcher, Air-conditioning Installer, Bartender
Guest Service Officer
Plaza Premium Lounge, HKG
05.2013 - 11.2014
- Provide Customer Services and Information
- Supervision of lounge daily operation
- Telephone Inquiries
- Lounge manpower coordinates
Project Coordinate, Event and Exhibition Division
Adecco Personnel Ltd., HKG
03.2013 - 05.2013
Passenger Service Officer
Hong Kong Airport Services Ltd., HKG
07.2011 - 10.2011
Education
Caritas Community and Higher Education Service
Hong Kong07.2011
Skills
Communication and Service Delivery
Interests
Travel, Hiking
Achievement
2022 The Niki and Betsy Awards - Niki Award Winner, 2019 Airport Authority Champion - Corporate Excellence Award - Certificate of Appreciation, 2018 Airport Authority Champion - Individual Excellence Award - Certificate of Appreciation
Timeline
Outport Operation Support
Cathay Pacific Airways, HKG
06.2021 - 11.2021
Customer Services Officer
Cathay Pacific Airways, HKG
10.2018 - 11.2023
Passenger Service Officer
Hong Kong Aiport Services Ltd., HKG
12.2016 - 10.2018
Working Holiday
Australia
12.2014 - 11.2016
Guest Service Officer
Plaza Premium Lounge, HKG
05.2013 - 11.2014
Project Coordinate, Event and Exhibition Division
Adecco Personnel Ltd., HKG
03.2013 - 05.2013
Passenger Service Officer
Hong Kong Airport Services Ltd., HKG
07.2011 - 10.2011
Caritas Community and Higher Education Service