Yoga
Audrey Ho Ki Chan
Customer Service
Hong Kong
Summary
Have more than 10 years of customer service experience with various company.
A proactive and energetic person to work together with partners and superior.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Audrey is able to interpret leadership direction and successfully implement strategies that will take a company to next level of its growth .
She is a determined problem solver with keen eye for details, and has a customer-centric attitude.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Services Officer
Cathay Pacific Airways Limited
2013.03 - 2020.10
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and enquiries.
- Responded to internal and external customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Passenger Services Officer
Hong Kong Airport Services Limited
2012.06 - 2013.02
- Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.
- Opportunities to assist some behind-the-scene operations tasks.
- Delivery a seamless airport experience to the passenger from check-in to boarding.
- Proved successful working within tight schedule and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Telebet Services Assistant
The Hong Kong Jockey Club
2008.02 - 2012.05
- Handled hundred calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Recreation Host
Hong Kong Disneyland
2009.08 - 2010.03
- Greeting Visitors
- Maintain daily operations
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
Education
Associate of Business in Tourism And Recreation - Tourism Management
The Chinese University of Hong Kong
Hong Kong 2010.08 - 2012.09
Skills
Service standard compliance
Interests
Jogging
Hiking
Timeline
Customer Services Officer
Cathay Pacific Airways Limited
2013.03 - 2020.10
Passenger Services Officer
Hong Kong Airport Services Limited
2012.06 - 2013.02
Associate of Business in Tourism And Recreation - Tourism Management
The Chinese University of Hong Kong
2010.08 - 2012.09
Recreation Host
Hong Kong Disneyland
2009.08 - 2010.03
Telebet Services Assistant
The Hong Kong Jockey Club
2008.02 - 2012.05
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