Maria M. O. De La Riva
Discovery Bay
Summary
Passionate and dedicated airline trainer with over 15 years of experience, training multilingual and multicultural students in customer service, development and delivery of training material. Helping students overcoming cross-linguistic variation to clearly express their meaning in properly structured English. My desire is to use all my acquired skills to teach English to nonnative English speaker.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Learning Specialist
Cathay Pacific Airways
07.2024 - 12.2025
- Rehired on a 18-month contract to support the company expansion.
- Facilitated workshops in compliance and in continuous professional development.
- Trained flight attendants to enhance communication skills.
Retired
.
07.2016 - 06.2024
Coach for Newly Promoted Inflight Services Manager
Cathay Pacific Airways
03.2013 - 07.2016
- Mentored newly promoted Inflight Services Manager on their first flight.
Inflight Services Manager
Cathay Pacific Airways
03.1996 - 07.2016
- Lead a different team of 15 flight attendants on every flight
- Oversaw service delivery and operational efficiency
- Handled a variety of issues and ensured customer satisfaction
Inflight Services Trainer /Training & Development Specialist
Cathay Pacific Airways
03.1994 - 04.2008
- Designed and delivered training programs for cabin crew to enhance service standards.
- Developed instructional materials incorporating operational policies and safety protocols.
- Evaluated trainee performance through assessments to ensure compliance with safety regulations.
- Facilitated workshops to improve team communication and collaboration among staff members.
Flight Attendant
Cathay Pacific Airways
04.1983 - 03.1996
- Ensured passenger safety by conducting pre-flight safety checks.
- Provided customer service, addressing passenger needs and inquiries throughout flights.
Education
Bachelor of Science - Psychology
Assumption College
Manila - Philippines03-1982
Skills
- Classroom Management
- Curriculum Development
- Student Assessment
- Lesson Planning
- Educational Technology
- Behavioral Management
- Behavioral Counseling
Certification
- International TEFL, TESOL Training (3) General, Young Learners, Business English
- Principles of Management, Hong Kong Open University
- Learning Practice, Institute of Personnel Development, UK
Cathay Pacific Training Centre
- Yearly: First Aid, AED operation, Fire Fighting
- Train the Trainer
- Experiential Training
- Team Building
- 7 Habits of Highly Effective People
- Training Needs Assessment
Timeline
Learning Specialist
Cathay Pacific Airways
07.2024 - 12.2025
Retired
.
07.2016 - 06.2024
Coach for Newly Promoted Inflight Services Manager
Cathay Pacific Airways
03.2013 - 07.2016
Inflight Services Manager
Cathay Pacific Airways
03.1996 - 07.2016
Inflight Services Trainer /Training & Development Specialist
Cathay Pacific Airways
03.1994 - 04.2008
Flight Attendant
Cathay Pacific Airways
04.1983 - 03.1996
Bachelor of Science - Psychology
Assumption College