Man Lok, Angus Tong
Food And Beverage Manager
Hong Kong
Summary
Experienced in a fast-paced food and beverage environment, I possess strong leadership and operational skills. Proficient in team coordination and problem-solving, I excel in these areas. I have also proven my ability to manage inventory effectively and maintain quality control. Now, I am eager to apply my valuable skills in a new field. Actively seeking opportunities to expand upon these transferable skills in diverse and dynamic settings.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Food and Beverage Manager
Courtyard by Marriott Hong Kong
Hong Kong
08.2024 - Current
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Resolved customer complaints involving food or beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
Restaurant Manager
W Hotel Hong Kong
01.2022 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Monthly Budget and Forecast
- Prepare P&L Report
- Achieved monthly budget
- Gala Dinner
- Organize Wine dinner
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Gueridon service
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Staff Schedule
- Food and Beverage storage control
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Work Safety
- Hygiene Manager
Assistant Manager
Hong Kong Jockey Club
Hong Kong
01.2014 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Monthly Budget and Forecast
- Prepare P&L Report
- Achieved monthly budget
- Organize the 3-Michelin Starred Chef Promotion
- Gala Dinner
- Organize Wine dinner
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Gueridon service
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Staff Schedule
- Food and Beverage storage control
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Work Safety
- Hygiene Manager
Assistant Manager
Hotel Icon
01.2011 - 01.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Achieved monthly budget
- Gala Dinner
- Organize Wine dinner
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Gueridon service
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Staff Schedule
- Food and Beverage storage control
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Work Safety
- Hygiene Manager
Captain
The Peninsula Hong Kong
01.2001 - 01.2011
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Maintained cleanliness of overall dining room.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Supervisor
Shooters52 Seafood and Steak House
01.1998 - 01.2001
- Reservation responsibility
- Allocate staffs' job tasks
- Training staffs
- Leading the team
- Co-operate the team
- Maintain and check the stock level
- Provide quality service
- Handling complaints
- Schedule staff duty roster
Waiter and Bartender
Hard Rock Café
01.1997 - 01.1998
- Maintain stock level
- Bartending
- Co-operate with the team
- Maintain daily operation
- Handling complaints
Education
High School Diploma -
Homantin Government Secondary School
Hong Kong 09.1990 - 09.1996
Skills
Food and beverage operations
Quality control
Team building
Wine pairing
Food presentation
Labor management
Menu development
Hygiene regulations
Operations oversight
Service delivery management
Cost control
Food and beverage operations
Timeline
Food and Beverage Manager
Courtyard by Marriott Hong Kong
08.2024 - Current
Restaurant Manager
W Hotel Hong Kong
01.2022 - 07.2024
Assistant Manager
Hong Kong Jockey Club
01.2014 - 01.2022
Assistant Manager
Hotel Icon
01.2011 - 01.2014
Captain
The Peninsula Hong Kong
01.2001 - 01.2011
Supervisor
Shooters52 Seafood and Steak House
01.1998 - 01.2001
Waiter and Bartender
Hard Rock Café
01.1997 - 01.1998
High School Diploma -
Homantin Government Secondary School
09.1990 - 09.1996
Similar Profiles
Roy NgRoy Ng
Front Office Manager at Courtyard by Marriott Hong Kong Sha TinFront Office Manager at Courtyard by Marriott Hong Kong Sha Tin
Gideon MakGideon Mak
Senior Front Office Agent at Courtyard by Marriott Hong KongSenior Front Office Agent at Courtyard by Marriott Hong Kong
Eunhye(Grace) YooEunhye(Grace) Yoo
Trainee at Hong Kong Ocean Park Marriott HotelTrainee at Hong Kong Ocean Park Marriott Hotel