Gideon Mak
Senior Front Office Agent
Summary
Senior Front Office Agent with three years of experience. Success in achieving excellent guest satisfaction and receiver of The Spirit of Serve Award. Demonstrates excellent skills in guest service. Skilled in teamwork, troubleshooting and strong responsibility.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Senior Front Office Agent
Courtyard by Marriott Hong Kong
2021.08 - Current
- Perform morning shift-in-charge duties.
- Familiar with all rooms' location, layout and features.
- Elevate Front Office Agent performance in each shift regularly.
- Properly handle GXP cases and guest's emails.
- Proper room assignment according to guest's preferences and reservation details.
- Perform daily check-in and check-out up to hotel's service standard.
Front Office Agent
Courtyard by Marriott Hong Kong
2018.07 - 2021.08
- Perform daily check-in and check-out up to hotel's service standard.
- To perform morning shift-in-charge duties.
- Familiar with all rooms' location, layout and features.
- To assist guests' enquiries and fulfill their requests in a courteous manner.
- Actively listen to guests' request and addressing concern.
- Properly handle mobile check-in panel.
- Manage office inventory and maintain adequate stock levels.
- Serving food and beverages in Executive Lounge
- To ensure proper manner in daily operation
Student Supervisor
Mean Green Cafe, University of North Texas
Denton , Texas
2015.09 - 2017.12
- Ensure smooth operation and customer flow.
- Assist with food preparation.
- Manage and positioning student workers.
- Managing food inventory.
- Provided accurate information about restaurant's philosophy, ensure excellent customer relation and helping drive high customer retention.
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, Texas, USA 2015.08 - 2017.12
GED -
Collin College
Plano, Texas 2013.08 - 2015.07
GED -
Richland College
Garland, Texas 2012.08 - 2013.05
Skills
Opera and GXP experience
undefinedTimeline
Senior Front Office Agent
Courtyard by Marriott Hong Kong
2021.08 - Current
Front Office Agent
Courtyard by Marriott Hong Kong
2018.07 - 2021.08
Student Supervisor
Mean Green Cafe, University of North Texas
2015.09 - 2017.12
Bachelor of Science - Hospitality Management
University of North Texas
2015.08 - 2017.12
GED -
Collin College
2013.08 - 2015.07
GED -
Richland College
2012.08 - 2013.05
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