Lok Yi Law, Elki
Bachelor Of Business Administration (Honours) In Marketing
Room 08, 4/F, Block D, Tin Chung Court ,Chung Shui House, Yuen Long
Summary
Diligent customer service officer bringing experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
10
10
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Officer
Gmstone Technology Limited
05.2021 - Current
- Providing professional services in handling inbound enquiries from clients.
- Handling client's enquirers, follow-up and after-sales services through Internet.
- Assisting the team in different aspects to support and optimize the results on daily operation.
- Assisting in ad hoc projects.
Part-time Branch Service Associate
Hong Kong Jockey Club
12.2018 - 05.2021
- Serving customers in a friendly, efficient manner following outlined steps of service.
- Assisting customers in processing betting transactions
Education
BBA - Marketing
The Hang Seng University of Hong Kong
09.2017 - 05.2021
HK Diploma of Secondary Education Examination -
The HKMA K S Lo College
09.2010 - 06.2017
Skills
Fluent in English, Putonghua and Cantonese
Extra-curricular Activities
AFS Exchange Student Program (2014 - 2015 )
An yearly overseas exchange program to Italy that allows students to get a better understanding the culture of other countries.
Timeline
Customer Service Officer
Gmstone Technology Limited
05.2021 - Current
Part-time Branch Service Associate
Hong Kong Jockey Club
12.2018 - 05.2021
BBA - Marketing
The Hang Seng University of Hong Kong
09.2017 - 05.2021
HK Diploma of Secondary Education Examination -
The HKMA K S Lo College
09.2010 - 06.2017
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