CARMEN Chan Ka Man
Summary
Dynamic and independent team player with understanding of the insurance industry.
Eager to contribute as an expertise in optimizing project goals, resolving issues, and implementing innovative strategies using proficiency in various software.
Excels in relationship-building with agents, brokers, and stakeholders.
Proactive and goal-oriented professional with excellent time management. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Officer
Prudential Hong Kong
09.2018 - Current
- Answer internal CS call/ email and agent’s enquiry;
- Underwriting (PA relations) and handling policy admin movement;
- Calculation for policy change;
- Provide suggestion to line manager for complaint case or system enhancement: Wrote detailed narrative reports for use in investigations.
- Ad hoc incident & case handling; report any suspicious case; and review user manual
- Assist and cooperate project item – provide user advise, case study and data patching report
Senior Assistant
HONG KONG WING ON TRAVEL
11.2014 - 08.2018
- Data entry, checking and integration;
- Answer public enquiries and Internal calls/ emails;
- Design administrative form’s template for the branch;
- Visa application and communicates to the consulate.
Education
Associate of Applied Social Sciences - Youth and Social Services
HKU SPACE PO LEUNG KUK COMMUNITY COLLEGE
LOMA - Paper 302 & 308 - undefined
LOMA - FLMI Level 1 Certificate - undefined
Skills
- Cantonese language proficiency
- Fluent in Putonghua
- Fluent in English
- Skilled in using Microsoft Office tools
- Email organization
- Chinese and English document preparation
Timeline
Officer
Prudential Hong Kong
09.2018 - Current
Senior Assistant
HONG KONG WING ON TRAVEL
11.2014 - 08.2018
LOMA - Paper 302 & 308 - undefined
LOMA - FLMI Level 1 Certificate - undefined
Associate of Applied Social Sciences - Youth and Social Services
HKU SPACE PO LEUNG KUK COMMUNITY COLLEGE
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