Po Yi Chu
Summary
Multi-lingual university graduate majoring in social and public policy studies with a passion for banking services. Competent to with experience gained through public service sector and customer service underpinned with the knowledge base of banking operation, communication strategies and retail banking products. Hoping to utilize a background in exemplary interaction, advanced problem resolution, and efficient research in a banking trainee role. Communicative Customer Service Executive experienced in solving problems and building great client rapport. Pursuing a new position where strong policy enforcement and client relations will be valued.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
The Hongkong and Shanghai Banking Corporation Limited
08.2023 - Current
- Providing quality customer service through accurate and efficient counter transactions at branch
- Meeting the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promoting digital banking services and products and encouraging customers to migrate to digital
- Ensuring smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensuring compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Customer Service Executive for Consumption Voucher
Hong Kong Telecommunications (HKT) Limited
06.2022 - 07.2023
- Answered questions from customers by phone,face-to-face customer service and email, offering details and policy information about consumption voucher scheme as requested.
- Delivered fast, friendly and knowledgeable service for routine questions and government scheme complaints.
- Received their complaints, suggestions or compliments on government consumption voucher scheme.
Checker
Census and Statistics Department-HKSAR
07.2021 - 08.2021
- Edited and check accuracy of completed questionnaires
- Re-visited selected households to confirm accuracy of information collected by Enumerators
- Verified selected self-enumerated questionnaires through field visits
Student Intern for District Services Offices
Hong Kong Federation of Trade Unions
06.2021 - 08.2021
- Assisted in handling enquiries from residents
- Conducted community events
- Designed promotional materials of event flyers and brochures
- Created social media posts
- Provided administration supports
F1 Tutor for Final Examination
Tin Shui Wai Methodist College
06.2020 - 06.2020
- Consolidated students' fundamental knowledge in the lesson to prepare examination
- Produced courses material for students to do exercise and be extra assessment
Education
Bachelor of Social Sciences - Social And Public Policy
Lingnan University
Hong Kong06.2023
Associate in Applied Social Sciences - Social Policy And Administration
Hong Kong Community College,Polyu
08.2020
Secondary School -
Tin Shui Wai Methodist College
Hong Kong06.2018
Skills
- Tutoring experience
- Languages skills: Cantonese (Native); English (Fluent – Password Academic Test 65); Mandarin (Fluent)
- Computer Skills:Microsoft Office (Word, Excel and PowerPoint)
Referee
Dr AU YEUNG Tat Chor, RSW
Assistant Professor
Department of Sociology and Social Policy
Lingnan University, Hong Kong
Tel: 2616 7209
Email: tatchorauyeung@LN.edu.hk
Mr.Leung Hin Shing
Assistant Lecturer
Department of Economics
Lingnan University, Hong Kong
Tel: 2616 7173
Email: hinshingleung@LN.edu.hk
Timeline
Customer Service Officer
The Hongkong and Shanghai Banking Corporation Limited
08.2023 - Current
Customer Service Executive for Consumption Voucher
Hong Kong Telecommunications (HKT) Limited
06.2022 - 07.2023
Checker
Census and Statistics Department-HKSAR
07.2021 - 08.2021
Student Intern for District Services Offices
Hong Kong Federation of Trade Unions
06.2021 - 08.2021
F1 Tutor for Final Examination
Tin Shui Wai Methodist College
06.2020 - 06.2020
Bachelor of Social Sciences - Social And Public Policy
Lingnan University
Associate in Applied Social Sciences - Social Policy And Administration
Hong Kong Community College,Polyu
Secondary School -
Tin Shui Wai Methodist College
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