Summary
Overview
Work History
Education
Skills
Membership Of Professional Bodies
Education Training
Interests
Timeline
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Anne-Marie Murphy

Anne-Marie Murphy

Compliance Executive
Hong Kong

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking a role that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

APAC Head of Regulatory Exam Management

Citibank Hong Kong
9 2020 - 03.2024
  • Governance and oversight Director across 17 countries , for all regulatory engagement, identification of key themes and escalation and resolution of regulatory findings
  • Implemented an effective exam management model addressing both global requirements and regional activities
  • Regional owner of the Global Exam Management Standards, APAC Procedures and APAC User Guides
  • Acted as primary Exam Coordinator for all engagements with non APAC based regulators including OCC and FRB (US) and PRA (UK) and CBI (Ireland) via correspondence and whilst active in region; documenting and reviewing regulator responses, managing deliverables and confirmation of regulatory issue resolution
  • Central point of contact for managing communications to and from Citibank's College Supervisors specifically Monetary Authority of Singapore (MAS), Hong Kong Monetary Authority (HKMA) and Reserve Bank of India (RBI). Other key regulator relationship that were prioritized include China Securities Regulatory commission (CSRC), China Banking Regulatory Commission (CBRC) and Bank Negara Malaysia (BNM)
  • Exam Coordinator between APAC Stakeholders and Citibank Global Stakeholders for holistic and emerging regulatory themes
  • Regional lead in development and implementation of a new robust and dynamic global system of record
  • Represented Engagement Management stakeholders at global forums including global regulatory exam model review, system development and resolution of regulatory findings
  • Developed a full suite of exam management reports (i) for Senior Management and Record Owners addressing gaps awareness and appropriate oversight (ii) weekly reports for both exams and interactions management addressing gaps in key performance indicators, Quality Assurance Reviews and Internal Audit assessments. Reports were replicated globally
  • Developed APAC training guides for both Exam and Interaction record owners documenting solutions for common queries in the Global Standards' requirements, the Quality Assurance program and system functionality
  • Piloted focused training sessions with stakeholders
  • Developed key stakeholder relationships across multiple functions and business lines within APAC and other regions and functions including Independent Compliance Risk Management (ICRM), Internal Audit, Risk, HR and Legal
  • Provided regular and specific updates at regional and global forums including APAC Operating Committee and Compliance Monthly KPI meetings focusing on key milestones, emerging themes, key areas of focus, regulatory findings etc
  • I was an active member of the APAC Government Affairs committee to champion and communicate key developments in regulatory and political changes
  • I coordinated and led the annual Global Citibank Resolution Plan; active depository of global Regulator contacts required in the eventuality of resolution
  • Proven ability to learn quickly and adapt to new situations.
  • I managed a team based across multiple countries and had key stakeholders based across different lines of business, functions countries and regions
  • Skilled at working independently and collaboratively in a team environment

APAC Regulatory Engagement Manager

JP Morgan
04.2016 - 09.2020
  • Oversight of APAC Reporting Inventory for regional and global Regulators including OCC, Federal Reserve Bank and the FDIC
  • Implementation and on-going governance of the APAC regulatory engagement model; managing 100+ Regulators and Supervisory Boards across 14 countries, supporting the global regulatory model and documenting variances in any country and regional requirements
  • Designed and implemented self-assessment metrics across APAC to complement the global process, including thematic analysis, Line of Business and legal entity metrics, exception reporting and adherence to local regulatory requirements
  • APAC Lead for the development of a new regulatory reporting system of record, from minimum viable product sign off through to APAC end user training
  • Provision of regulatory guidance for both Business and Functions (HR, Risk, Finance, Audit, Tax), supporting the exam framework, monitoring communications and emerging risks throughout the regulatory assessment lifecycle
  • Ongoing governance of all supervisory findings ensuring they are captured accurately, reported to Senior Management and tracked for completion in line with time frames
  • Responsible for the development of new APAC Key Performance Indicators (KPI's) , including monthly & ad-hoc metrics for APAC Senior Management and Global Board of Directors including quantitative and qualitative factors, maintenance of records, relationships with Regulators, and tracking of early escalation of issues
  • Oversight of APAC College of Supervisors, responsible for review and co-ordination of materials prior to submission, including regular prudential and supervisory meetings and ad-hoc engagement with regulatory policy divisions
  • APAC central point of contact for global regulatory queries, trends, supervisory findings, ad-hoc queries and meetings including managing all OCC onsite inspections in APAC, managing key stakeholder relationships with NYC Head office, Country Compliance Officers and Business Leads
  • APAC Lead in review and approval of all Regulator submissions relating to the COVID 19 virus
  • In conjunction with other regional counterparts, development of a regulatory engagement playbook to ensure regulatory responses are consistent, accurate and meet regulator requirements and expectations
  • Policy Reviewer; Reviewed and approved all APAC compliance owned policies focusing on scope, clarity, conformance with global standards, training and communications
  • Designed and implemented escalation model for key regulatory issues which was eventually adopted as a global standard: this included ongoing oversight of all APAC escalation items within Compliance before submission to regional and global stakeholders
  • Developed key Stakeholder relationships across multiple countries and regions for regulatory engagement, policy governance, escalation of issues, communications and training
  • Managed a team of 2 located in Hong Kong and Singapore.

APAC Regulatory Change Management

JP Morgan
06.2018 - 09.2019
  • Process Manager for all new regulatory changes, reviewing for applicability, assignment of Owner and compliance with implementation date(s). Working with multiple stakeholders across business and functions in a timely manner.
  • Process Owner for revised regulatory change management model with responsibility for the design, strategic direction and implementation of the global framework
  • Responsible for the implementation of the APAC regulatory engagement notices, working with country and regional Legal teams
  • Monitoring ongoing OCC and FED regulatory changes to identify any upstream gaps and potential developments internally.

APAC Financial Crime Risk Management Governance Consultant

Wells Fargo Hong Kong
01.2015 - 04.2016


  • Project Lead for review and and development of APAC Compliance policies and procedures across legal entities, lines of business, functions and region, managing a regional team of Compliance stakeholders. Key polices reviewed included KYC / Onboarding, Anti-Money Laundering and Counter Terrorist Financing, Sanction Screening, Anti-Bribery and Corruption (ABC), Conduct and Culture Requirements
  • Team Lead for annual risk assessment framework which included on going governance, metrics reviews and qualitative analysis
  • APAC Lead for identification and development of training gaps and training materials for both first and second lines of defense
  • Production of periodic compliance performance reports for senior management regionally
  • Responsible for presentation of country and regional regulatory finding themes to Board of Directors at regional and global level findings from internal and external compliance examinations

Money Laundering Reporting (MLRO) and Financial Crime Officer

Wells Fargo Bank International (WFBI) & Wells Fargo Global Funds Services Ireland Limited (WFGFSIL)
02.2012 - 01.2015
  • Responsible for all regulatory engagements between WFBI and key regulators specifically Central Bank of Ireland (CBI) and the OCC and the FED (US)
  • Oversight of AML compliance and training, including delivery of training to Senior Management and non executive Board of Directors at country level.
  • Presentation to Board members and Senior Management on AML trends, Suspicious Transaction Reports (STR) and key interactions with Irish and US Regulators
  • Reporting to the WFBI Chief Compliance Officer, working closely with the EMEA & US Financial Crime teams to ensure appropriate oversight and adherence to Financial Crime, locally and at enterprise level
  • Responsible for completion of the annual Financial Crime risk assessments for both anti-money laundering (AML) and anti-bribery and corruption (ABC) across all lines of business for both legal entities
  • Maintained database systems to track and analyze operational data
  • Conducted regular reviews of our Customer Due Diligence (CDD) and sanction screening operations and identified areas for improvement
  • Mentored junior staff members, helping them develop their skills and advance in their careers
  • Wrote detailed narrative reports for use in investigations.
  • Improved overall department efficiency by streamlining processes and implementing new policies.

Compliance Manager

Irish Bank Resolution Corporation (formerly Anglo-Irish Bank plc.)
01.2007 - 01.2012
  • Anti-Money Laundering Officer: Responsible for the drafting and implementation of AML procedures in line with the Criminal Justice Act 2010 (Issued by the European Union)
  • Implemented effective customer due diligence programs for new and existing clients
  • Developed AML on-line training courses launched in 2010 and updated annually in line with business and legislative developments
  • Conducted one on one compliance training in targeted areas including Senior Management and Board members
  • Developed business rules to identify suspicious transactions and out of course payments and activity against sanction lists
  • Team Lead in streamlining AML procedures and processes in Irish Nationwide Building Society / Anglo-Irish Bank merger (July 2011) including review of all marketing material and client interactions
  • Acted as the Central Bank of Ireland Liaison Officer on all AML audits
  • Compliance Lead on the 'Consumer Protection Code 2012' and the 'Code of Conduct for Business Lending to Small and Medium Enterprise (SME Code)' in 2012
  • Appointed Liaison officer during the take over of Anglo-Irish Bank plc to IBRC; participation at regulatory and industry meetings, reviewed business contracts for compliance with regulatory requirements, minimizing legal exposure and ensuring all commitments were met.
  • Facilitated working groups to review and interpret the 'Minimum Competency Code 2011' (staff qualifications)
  • Representation of IBRC at Association of Compliance Officers in Ireland (ACOI) at the Consumer Protection Code working group.

Lending Operations (Assistant Manager)

Irish Bank Resolution Corporation (formerly Anglo-Irish Bank plc.)
01.2005 - 01.2007
  • Liaison Officer between the IBRC's Lending Department and their full panel of Law Firms ensuring prompt completion and filing of security documents.
  • Provided administrative support with accurate document preparation and data entry.
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Assisted in budget tracking and expense reporting to keep department spending within established guidelines.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Proofread and edited documents for accuracy and grammar.

Operations Manager

First American Title Company
01.2002 - 01.2005
  • Facilitating re-mortgaging between 5 lead Irish Financial Institutions
  • Senior oversight of all Customers including Mortgage Brokers, Financial Institutions, Solicitors, Land Registry, Life & Fire Companies and Mortgagors
  • Developed systems and procedures to improve operational quality and team efficiency
  • Facilitated smooth collaboration between departments through clear communication channels
  • Supervised operations staff and kept employees compliant with company policies and procedures

Mortgage Supervisor

Bank of Ireland Mortgages / ICS Mortgages
01.1998 - 01.2002
  • Supervisor of the Loan closing team ensuring prompt processing of documentation, escalation of issues, issuance of mortgage cheques
  • Validation of Life & Fire policies, Property Valuations and Solicitors undertakings
  • Oversight and management of Clients which included the ICS Mortgage Stores, Bank of Ireland Branches, Mortgage Brokers, Life & Fire Companies and Mortgagors
  • Enhanced mortgage processing efficiency by streamlining workflows and implementing new technologies
  • Answered over 30 customer communications per day via telephone, email and web chat
  • Maintained compliance with relevant lending laws and guidelines through regular audits and policy reviews

Education

Certificate in Financial Crime Prevention -

Institute of Bankers of Ireland
Dublin, Ireland
2012

Professional Diploma in Compliance -

Institute of Bankers of Ireland
Dublin Ireland
2010

Diploma in Front Line Managment -

National College of Ireland
Dublin Ireland
2002

Certificate in Mortgage Practise -

Institute of Bankers of Ireland
Dublin Ireland
2000

Diploma in Taxation, Property & Mortgages -

National College of Ireland
Dublin Ireland
1999

Bachelor of Business Studies - Finance And Economics

Athlone Institue of Technology
Westmeath, Ireland
06.1996

Skills

Critical Thinking

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Membership Of Professional Bodies

  • JP Morgan Risk & Compliance Toast Masters Club
  • ACAMS
  • Institute of Bankers in Ireland
  • Association of Compliance Officers in Ireland
  • Member of the ACOI Consumer Protection Code Working Group (Ireland)

Education Training

  • Leading and Managing Globally (Yale School of Management and International Institute for Management Development (IMD)) - 2022
  • ACAMS (Financial Crime Professionals) - 2019

Interests

Reading and Travelling

Committee Member of the annual ‘Darkness Into Light Pieta House’ walk Hong Kong

Timeline

APAC Regulatory Change Management

JP Morgan
06.2018 - 09.2019

APAC Regulatory Engagement Manager

JP Morgan
04.2016 - 09.2020

APAC Financial Crime Risk Management Governance Consultant

Wells Fargo Hong Kong
01.2015 - 04.2016

Money Laundering Reporting (MLRO) and Financial Crime Officer

Wells Fargo Bank International (WFBI) & Wells Fargo Global Funds Services Ireland Limited (WFGFSIL)
02.2012 - 01.2015

Compliance Manager

Irish Bank Resolution Corporation (formerly Anglo-Irish Bank plc.)
01.2007 - 01.2012

Lending Operations (Assistant Manager)

Irish Bank Resolution Corporation (formerly Anglo-Irish Bank plc.)
01.2005 - 01.2007

Operations Manager

First American Title Company
01.2002 - 01.2005

Mortgage Supervisor

Bank of Ireland Mortgages / ICS Mortgages
01.1998 - 01.2002

Certificate in Financial Crime Prevention -

Institute of Bankers of Ireland

Professional Diploma in Compliance -

Institute of Bankers of Ireland

Diploma in Front Line Managment -

National College of Ireland

Certificate in Mortgage Practise -

Institute of Bankers of Ireland

Diploma in Taxation, Property & Mortgages -

National College of Ireland

Bachelor of Business Studies - Finance And Economics

Athlone Institue of Technology

APAC Head of Regulatory Exam Management

Citibank Hong Kong
9 2020 - 03.2024

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Anne-Marie MurphyCompliance Executive