Bethany Turvey
Hong kong,Hong Kong
Summary
Results-oriented leader with expertise in strategic planning and operational management, consistently driving business growth and process optimization.
Overview
9
9
years of professional experience
Work history
General manager
Pirata Group
Hong kong
2023.09 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Defined company direction through careful strategic planning.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Identified and resolved operational issues impacting productivity, performance and profitability.
Assistant General Manager
Saltie Girl London
London, Uk
2022.10 - Current
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Developed, implemented and communicated budgets to promote profitable food and beverage sales.
- Oversaw day to day operations
Assistant General Manager
JKS- The Cadogan Arms
London, UK
2022.06 - 2022.10
- Oversaw day to day operations
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Restaurant Manager
JKS- The Cadogan Arms
London, Uk
2021.05 - 2022.06
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Restaurant Floor Manager
D and D
London
2019.03 - 2021.06
- Optimised customer experience by implementing exemplary service standards.
- Aided manager in sales growth strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Senior Head Waitress
Spring
London, UK
2018.09 - 2019.03
Senior Head Waitress
45 Jermyn st, Fortnum and Mason
London, Uk
2016.10 - 2018.09
Education
WSET Level 2 - Wine
Wine And Spirit Trust
London 2016.10 -
NVQ Level 2 - Leadership and Management in Hospitality
Lifetime Training
London 2016.03 - 2016.10
Certificate of Higher Education - Busniess
Lincoln College of Technology
Lincoln 2012.09 - 2013.10
High School Diploma - BTEC in Hospitality
The Grove School
Newark on Trent, Nottinghamshire 2011.05 - 2012.06
Skills
- Good understanding of Microsoft office and EXCEL
- Good understanding of Sevenrooms
- Operations management
- P&L management
- Adaptive leadership
- Human resources management
- Cost control strategies
Languages
English
Native
Timeline
General manager
Pirata Group
2023.09 - Current
Assistant General Manager
Saltie Girl London
2022.10 - Current
Assistant General Manager
JKS- The Cadogan Arms
2022.06 - 2022.10
Restaurant Manager
JKS- The Cadogan Arms
2021.05 - 2022.06
Restaurant Floor Manager
D and D
2019.03 - 2021.06
Senior Head Waitress
Spring
2018.09 - 2019.03
WSET Level 2 - Wine
Wine And Spirit Trust
2016.10 -
Senior Head Waitress
45 Jermyn st, Fortnum and Mason
2016.10 - 2018.09
NVQ Level 2 - Leadership and Management in Hospitality
Lifetime Training
2016.03 - 2016.10
Certificate of Higher Education - Busniess
Lincoln College of Technology
2012.09 - 2013.10
High School Diploma - BTEC in Hospitality
The Grove School
2011.05 - 2012.06