Bethany Turvey
Hong kong,Hong Kong
Summary
Results-oriented leader with expertise in strategic planning and operational management, consistently driving business growth and process optimization.
Overview
9
9
years of professional experience
Work history
General manager
Pirata Group
Hong kong
09.2023 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Defined company direction through careful strategic planning.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Identified and resolved operational issues impacting productivity, performance and profitability.
Assistant General Manager
Saltie Girl London
London, Uk
10.2022 - Current
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Developed, implemented and communicated budgets to promote profitable food and beverage sales.
- Oversaw day to day operations
Assistant General Manager
JKS- The Cadogan Arms
London, UK
06.2022 - 10.2022
- Oversaw day to day operations
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Restaurant Manager
JKS- The Cadogan Arms
London, Uk
05.2021 - 06.2022
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Restaurant Floor Manager
D and D
London
03.2019 - 06.2021
- Optimised customer experience by implementing exemplary service standards.
- Aided manager in sales growth strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Senior Head Waitress
Spring
London, UK
09.2018 - 03.2019
Senior Head Waitress
45 Jermyn st, Fortnum and Mason
London, Uk
10.2016 - 09.2018
Education
WSET Level 2 - Wine
Wine And Spirit Trust
London 10.2016 -
NVQ Level 2 - Leadership and Management in Hospitality
Lifetime Training
London 03.2016 - 10.2016
Certificate of Higher Education - Busniess
Lincoln College of Technology
Lincoln 09.2012 - 10.2013
High School Diploma - BTEC in Hospitality
The Grove School
Newark on Trent, Nottinghamshire 05.2011 - 06.2012
Skills
- Good understanding of Microsoft office and EXCEL
- Good understanding of Sevenrooms
- Operations management
- P&L management
- Adaptive leadership
- Human resources management
- Cost control strategies
Languages
English
Native
Timeline
General manager
Pirata Group
09.2023 - Current
Assistant General Manager
Saltie Girl London
10.2022 - Current
Assistant General Manager
JKS- The Cadogan Arms
06.2022 - 10.2022
Restaurant Manager
JKS- The Cadogan Arms
05.2021 - 06.2022
Restaurant Floor Manager
D and D
03.2019 - 06.2021
Senior Head Waitress
Spring
09.2018 - 03.2019
WSET Level 2 - Wine
Wine And Spirit Trust
10.2016 -
Senior Head Waitress
45 Jermyn st, Fortnum and Mason
10.2016 - 09.2018
NVQ Level 2 - Leadership and Management in Hospitality
Lifetime Training
03.2016 - 10.2016
Certificate of Higher Education - Busniess
Lincoln College of Technology
09.2012 - 10.2013
High School Diploma - BTEC in Hospitality
The Grove School
05.2011 - 06.2012