Yun Sheung Cheung
Flat 7 2/F BLK D Treasure Garden
Summary
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
12
12
years of professional experience
Work History
Financial Planner
Sun Life Hong Kong
08.2018 - Current
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Coached and advised clients in business plans and processes to achieve profit objectives.
- Developed comprehensive financial plans for clients, resulting in improved long-term stability and growth.
- Negotiated competitive insurance policies on behalf of clients, securing optimal coverage at favorable rates.
Customer Service Officer
Peace Avence Veterinary Clinic
08.2015 - 02.2018
- Assisted call-in customers with questions and orders.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
Passenger Service Officer
Jardine Aviation Services Limited
01.2013 - 08.2016
- Managed check-in processes for efficient boarding and minimized wait times for passengers.
- Conducted pre-flight briefings for cabin crew members, ensuring clear communication of relevant information pertaining to each flight''s specific requirements.
- Supported ticketing agents in resolving booking issues swiftly, preventing traveler frustration and maintaining seamless processes at the airport counter.
Education
Diploma of Commerce
Macquarie University
Australia 04.2001 -
Skills
Customer support
Service recommendations
Inbound call management
Call center experience & operations
Data entry
Timeline
Financial Planner
Sun Life Hong Kong
08.2018 - Current
Customer Service Officer
Peace Avence Veterinary Clinic
08.2015 - 02.2018
Passenger Service Officer
Jardine Aviation Services Limited
01.2013 - 08.2016
Diploma of Commerce
Macquarie University
04.2001 -
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