Tina Mun
10 Hoi Fai Road, Tai Kok Tsui, Kowloon, Hong Kong
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Financial Planner
Manulife Hong Kong
11.2024 - Current
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Continuously updated industry knowledge through professional development opportunities and staying abreast of market trends.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
- Implemented strategic asset allocation models to optimize portfolio performance while minimizing risk exposure.
- Analyzed clients'' financial situations to develop customized strategies for debt management and wealth accumulation.
- Developed comprehensive financial plans for clients, resulting in improved long-term stability and growth.
- Collaborated with cross-functional teams to develop tailored solutions addressing clients'' unique financial needs and goals.
- Built strong relationships with clients through consistent communication and proactive portfolio updates.
- Established and deepened existing client relationships through complex financial planning.
CO-FOUNDER
MyHappii Company Limited
09.2017 - 11.2024
- Created dogs recipes with vets in Australia and Hong Kong
- Created contents for the website
- Photography and editing videos and pictures for advertisements and social media platforms
- Edit company website and Facebook, Instagram contents
- Expand the business through pet markets and opened pop-up store in Hong Kong
- Manage social media accounts, edit marketing plans for each month, customer service with different clients for their needs
- Multitask in work ethic, manage clients data, and design advertisements, campaign and events
- Design packaging for company’s products and create website for the company
- Plan events and create new content to attract more clients and opportunities
- Research new functions or events for the company
- Recruited part time and full time and managed their time schedules and settled their employment details
- Constantly create different ideas to attract more of our branding.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Customer Service Representative
Be Earth Studio
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
MARKETING ASSISTANT
RGT Company Limited
09.2019 - 01.2021
- Created Shopify website for the company
- Communicate with different clients and vendors for products and opportunities
- Travel to Europe to have meeting with their potential clients
- Email and WeChat to clients in Greater China daily
- Design packaging for company’s products
- Develop and research new products together with the team.
SALES AND IMPACT
Abercrombie & Fitch
06.2012 - 12.2012
- Mainly work in the stock room pulling, prepping, and placing items
- Prepare to be on the sales floor, constantly greet with the customers and keep the store stocked and check sizes
- Maintain the overall store and reach the sales target of the month
- Process new shipments; back stock the items into different departments
- Prepare to meet new impacts, and managers and be able to teach the new impacts of what you have learned.
ADMINISTRATIVE ASSISTANT
Pan Pacific Hotel Management
04.2011
- Work with different positions every day
- Maintain practices and learn the processes and functions of each department in the hotel
- Work in different hotels under Pan Pacific every week
- Check in and check out for the hotel residents at the reception desk
- Went to Bali, Indonesia to build school libraries, toilets and classrooms in October, 2011
- Went to Sichuan, China to help the survivors from the earthquake in October 2010
- Learned and took care of pandas at the panda center in Sichuan, China
- Built and donated things to Bali, Indonesia and Sichuan, China
- Volunteer in SPCA HK and LAP HK
Education
BA - Business Management & Communication
University of Massachusetts Boston
Boston, MA06.2016
Skills
- Social media, Facebook, Instagram, Twitter, Skype, LinkedIn, Workpress, Shopify
- Microsoft suite:
- Word, Excel, PowerPoint, and Outlook Final cut pro, iMovie
- Relationship Development
- Practice Management Compliance
- Research Leadership
- Organizational Skills
- Customer Service
- Problem Resolution
- Friendly, Positive Attitude
- Team Building
- Critical Thinking
- Microsoft Office
- Planning & Organizing
- Team Management
- Reliable & Trustworthy
- Good Work Ethic
- Planning and Development
- Flexible Schedule
- Active Listening
- Conflict Resolution
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Scheduling
- Strong problem solver
- Clerical support
- Customer relations
- Documentation and recordkeeping
- Database entry
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Deadline oriented
- Microsoft PowerPoint
- Spreadsheets
- Event coordination
Languages
Chinese (Mandarin), Chinese (Cantonese)
First Language
English
Proficient
C2
Japanese
Beginner
A1
Hobbies
- Music lover, accomplished ABRSM music theory Grade 5 and ABRSM Piano Grade 7.
- Dogs lover, attended LAP and SPCA volunteer.
- Arts lover, practice oil painting and acrylic painting in my leisure time.
Certification
IIQE certificate 1 & 3
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteTimeline
Financial Planner
Manulife Hong Kong
11.2024 - Current
Customer Service Representative
Be Earth Studio
01.2024 - 04.2024
MARKETING ASSISTANT
RGT Company Limited
09.2019 - 01.2021
CO-FOUNDER
MyHappii Company Limited
09.2017 - 11.2024
SALES AND IMPACT
Abercrombie & Fitch
06.2012 - 12.2012
ADMINISTRATIVE ASSISTANT
Pan Pacific Hotel Management
04.2011
BA - Business Management & Communication
University of Massachusetts Boston
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