Wing Yin Lam

● Performed basic nursing care activities

●Measured and recorded vital signs and input and output

●Assisted in wound dressing and nursing procedures

● Performed polymerase chain reaction (PCR) test for COVID-19 in community testing centres and station

● Introduced and promoted membership app project

● Provided customer services

● Resolved problems, improved operations and provided exceptional service.

●Coordinated and submitted governmental fund paperwork

●Maintained well-organized and complete record system for optimal productivity, compliance and accuracy.

●Planned and operated 17 programs and activities serving 760 clients in average in a year

● Liaised with relatives, colleagues to conduct comprehensive care plans for 80 clients

● Completed cases recording and more than 600 counselings to clients

● Developed strategies to raise store monthly sales for 5.6% in average compared to previous year

● Launched internal marketing strategies

●Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

●Trained and guided team members to maintain high productivity and performance metrics.

● Incorporated product changes into marketing messages to drive customer engagement and maximize profits.

● Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

● Developed innovative and targeted collateral to support overall branding objectives.

● Developed and implemented favorable pricing structures balancing firm objectives against customer targets.

● Achieved monthly personal sales target

● Maintain store operation independently

● Participated in team projects, demonstrating an ability to work collaboratively and effectively.

●Computerized office activities, maintained relative communications, and tracked records through delivery.

●Entered and maintained departmental records in organization database.

●Supported in planning and launching social activities

●Assisted in developing a nice system for residential care of the home