Ming Shan Poon
General Nursing
Hong Kong
Summary
Motivated and team-oriented professional with experience at the Hospital Authority, dedicated to creating supportive environments and improving patient care. Proven ability to multitask effectively and lead teams, driving operational efficiency and customer satisfaction. Highly skilled in communication and problem-solving, consistently delivering exceptional service in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Temporary Undergraduate Nursing Students (AED)
Hospital Authority
11.2023 - Current
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Performed regular rounds to check on well-being of patients.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
- Assisted in development of patient care plans, contributing to collaborative healthcare environment.
- Skilled at working independently and collaboratively in a team environment.
Barista
Espresso Alchemy
06.2022 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Halfway Coffee
06.2020 - 08.2022
- Supported store operations by effectively managing opening and closing procedures when required.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Nursing With Honours in General Health -
Hong Kong Metropolitan University
08-2025
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Multitasking Abilities
Time management
Team management
Supervision and leadership
Excellent communication
Dependable and responsible
Problem-solving
Calm under pressure
Timeline
Temporary Undergraduate Nursing Students (AED)
Hospital Authority
11.2023 - Current
Barista
Espresso Alchemy
06.2022 - 09.2023
Barista
Halfway Coffee
06.2020 - 08.2022
Bachelor of Nursing With Honours in General Health -
Hong Kong Metropolitan University
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