Microsoft Word
Hi, I’m
WING TUNG LAU
OFFICER
Summary
Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals.
I have good communication skills, able to work with a team and provide high-quality customer service.
Overview
7
years of professional experience
6
Certifications
Work History
The Hong Kong School Of MotoringAp Lei Chau
Assistant Group Head (Administration)
11.2022 - Current
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
The Hong Kong School Of MotoringAp Lei Chau
Senior Customer Service Representative
10.2020 - 10.2022
Job overview
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
The Hong Kong School Of MotoringAp Lei Chau
Customer Service Representative
08.2017 - 09.2020
Job overview
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handle sales and enrollment process of various driving training courses at safety driving centre.
- Provide high quality sales and after sales services.
- Answer and follow-up customer enquiries and handle basic sales administrative tasks.
Education
Sacred Heart Canossian College of CommerceCentral
Higher Diploma In Business Studies from Marketing Stream
06.2014
Sacred Heart Canossian College of CommerceCentral
Higher Diploma In Business Studies from Business Administration
06.2013
Sacred Heart Canossian College of CommerceCentral
Diploma In Business Administration from Business Administration
06.2012
Sacred Heart Canossian College of CommerceCentral
Certificate In Business Administration from Business Administration
06.2011
Pui Ying Secondary SchoolWah Fu Estate
Form One - Form Five
07.2010
Skills
Language (Cantonese)
Language (Mandarin)
Language (English)
Computer (Chinese and English Input)
Computer (Microsoft Word, Excel, Powerpoint)
Software
Microsoft Excel
Microsoft Powerpoint
Certification
Certified Level 1 in Text Production of LCCI
Interests
Playing Sports
Travelling
Timeline
Assistant Group Head (Administration)
The Hong Kong School Of Motoring
11.2022 - Current
Senior Customer Service Representative
The Hong Kong School Of Motoring
10.2020 - 10.2022
Customer Service Representative
The Hong Kong School Of Motoring
08.2017 - 09.2020
Certified Level 2 English for Business (Reading and Writing) of LCCI
06-2012
Diploma in Business Administration of SHCCC
06-2012
Certified Level 1 in Text Production of LCCI
06-2011
Certified Level 1 English for Business (Reading and Writing) of LCCI
06-2011
Certificate in Business Administration of SHCCC
06-2011
Hong Kong Certificate of Education Examination
07-2010
Sacred Heart Canossian College of Commerce
Higher Diploma In Business Studies from Marketing Stream
Sacred Heart Canossian College of Commerce
Higher Diploma In Business Studies from Business Administration
Sacred Heart Canossian College of Commerce
Diploma In Business Administration from Business Administration
Sacred Heart Canossian College of Commerce
Certificate In Business Administration from Business Administration
Pui Ying Secondary School
Form One - Form Five
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