Cycling, Travel, Meditation
WAI KEUNG LEE
Aviation & Ground Services Operations
B2403, King Mei House, Shan King Estate, Tuen Mun, N.T.,Hong Kong
Summary
- Skilled, experienced in Passenger Services and Airport Services Operations for almost 20 years.
- Supervised arrival/departure flights handling according to Standard Operations Procedures (SOP).
- Maintain good relationships among partners, airlines and other parties.
- Enjoy meeting people globally to learn more different kinds of knowledge and culture.
- Mainly handled Japan, Korea, Taiwan, Thailand, Malaysia, Southeast Asia, Europe, UK, North America bound carriers in past career.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Passenger Reception Officer 3
Jardine Aviation Services - Jardine Airport Services
Hong Kong
10.2012 - 12.2020
- Carrying out and supervise the arrival/departure flight handling as a service leader and gate in charge
- Responsible to be duty officer to ensure smooth handling on daily operations
- Perform pre-flight checks and post flight duties, flight documents preparation.
Passenger Reception Officer 2
Jardine Aviation Services - Jardine Airport Services
Hong Kong
09.2008 - 09.2012
- Serving passenger services operations at both arrival/ departure boarding, transit desk
- Handling VIPs and airlines CIPs includes VIP flight handling matters, preparations
- Assisting some difficult and different kinds of special handling such as flight disruptions, managing inadmissible passengers, deportees according to airlines/ governments requirement, procedures
- Spotting and profiling doubtful passengers
- Intercepting those who false documents, passports and visas
- Closely worked with immigration authorities and airlines liaison officials.
Passenger Reception Officer 1
Jardine Aviation Services - Jardine Airport Services
Hong Kong
07.2001 - 08.2008
- Deliver and provide arrival, departure boarding and transit services for client airlines in HKIA.
Education
Diploma In Aviation Ground Handling - Aviation Management And Operations
02.2024 - 05.2024
- Training provided by Airport College International Ltd. for Airlines, Ground Handling, Cargo handling and Logistics based on international training standard which recognized by IATA, ICAO, FAA, EASA.
- Full range of training programs in Safety, Security topics and Passenger Handling includes Dealing with threatening Customers, Human Factors, Safety Management Systems (SMS). Aviation Security Awareness. Baggage, Cargo and Ramp handling, Aircraft Turnaround Coordination, Live Animal Regulations, Ground Support Equipment Operations and IATA Dangerous Goods (DG) training.
Vocational Certificate Of Inbound Travel Operations - Department of Hotel, Travel, Tourism
09.1999 - 05.2000
Skills
Customer Service
undefinedInterests
Timeline
Jardine Aviation Academy - Diploma In Aviation Ground Handling, Aviation Management And Operations
02.2024 - 05.2024
Passenger Reception Officer 3 - Jardine Aviation Services - Jardine Airport Services
10.2012 - 12.2020
Passenger Reception Officer 2 - Jardine Aviation Services - Jardine Airport Services
09.2008 - 09.2012
Passenger Reception Officer 1 - Jardine Aviation Services - Jardine Airport Services
07.2001 - 08.2008
Institute of Vocational Education (Haking Wong) - Vocational Certificate Of Inbound Travel Operations, Department of Hotel, Travel, Tourism
09.1999 - 05.2000
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