LAM SIU LUN
Tin Shui Wai
Summary
Dedicated Passenger Service Officer experienced in managing passenger connections and boarding processes. Resolved critical passenger issues through effective communication and problem-solving skills. Committed to delivering exceptional customer experiences in high-pressure environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
PASSENGER SERVICE OFFICER
HONG KONG AIRPORT SERVICE LTD
04.2024 - 08.2026
- Assisted passengers at Hong Kong airport , always Resolved misconnection issues, ensuring timely travel for affected passengers ,Escorted passengers with tight connections to next boarding ,at boarding gate Prepared boarding processes, facilitating smooth transitions for passengers ,Escorted cabin crew to aircraft cabin, maintaining safety and coordination during boarding
- Monitored email to promptly collect and respond to complaints.
- Assisted in training new staff, sharing knowledge and expertise to enhance team performance.
- Developed and maintained a comprehensive knowledge base of services and resources, ensuring accurate information provision.
customer service assistant
MOS FOOD LTD
01.2021 - 03.2024
customer service assistant
JARDINE AVIATION SERVICES LTD.
10.2019 - 01.2020
customer service assistant
HONG KONG AIRPORT SERVICE LTD
08.2019 - 09.2019
Betting Services Assistant
JOCKY CLUB
02.2019 - 09.2019
- THE HONG KONG JOCKEY CLUB
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Greeted visitors and appropriately directed to designated areas.
Education
QUEEN ELIZABETH SCHOOL OLD STUDENTS' ASSOCIATION SECONDARY SCHOOL
01-2019
Skills
- Passenger assistance
- Passenger processing
- Customer service
- Customer relationship building
- Workload coordination
- Conflict management
- Critical thinking
- Public speaking
- Listening skills
Language
Cantonese
Advanced
C1
English
Upper Intermediate
B2
Timeline
PASSENGER SERVICE OFFICER
HONG KONG AIRPORT SERVICE LTD
04.2024 - 08.2026
customer service assistant
MOS FOOD LTD
01.2021 - 03.2024
customer service assistant
JARDINE AVIATION SERVICES LTD.
10.2019 - 01.2020
customer service assistant
HONG KONG AIRPORT SERVICE LTD
08.2019 - 09.2019
Betting Services Assistant
JOCKY CLUB
02.2019 - 09.2019
QUEEN ELIZABETH SCHOOL OLD STUDENTS' ASSOCIATION SECONDARY SCHOOL