Tsz Ming Ng
Customer Service Assistant
2614, Sau King House, Sau Mau Ping Estate, Kwun Tong, Kowloon, HK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Licensed Salesperson
Centaline Property Agency Limited
08.2017 - 03.2019
- Maximized revenue opportunities by identifying upsell possibilities during routine policy reviews with clients.
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional customer service, responding promptly to inquiries and addressing concerns in a professional manner.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Higher Diploma Business Administration
Hong Kong Institute of Vocational Education
Kwun Tong, Hong Kong 04.2001 -
High School Diploma -
Mu Kuang English School
Kwun Tong 04.2001 -
Skills
Sales expertise
Reliable and Responsible
Problem-solving abilities
Time management abilities
Computer Proficiency and Microsoft Office
Interpersonal Skills
Engaging with Diverse Customers
Friendly and Helpful
Effective Communication
Timeline
Licensed Salesperson
Centaline Property Agency Limited
08.2017 - 03.2019
Higher Diploma Business Administration
Hong Kong Institute of Vocational Education
04.2001 -
High School Diploma -
Mu Kuang English School
04.2001 -