Faye, Tsi Fei Li
Licensed Salesperson
Hong Kong
Summary
Proactive and experienced with proven organizational and communication skills as Inflight Service Flight Purser with 19+ years experience.
Seeking an opportunity to leverage my talents as Leasing Officer to serve at your company. Hoping to apply my problem-solving and multi-tasking skills to coordinate work with different parties and develop my negotiation skills
Overview
21
21
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Licensed Salesperson
Centaline Property Agency Limited
Hong Kong
09.2021 - Current
- Utilized cold calling to increase Potential clients
- Attended continuing education courses to gain additional real estate industry knowledge.
- Screened rental leads and located listing that best match individual needs
- Scheduled and accompanied clients on house and apartment showings
- Handled clients requests and conflicts with empathy and composure
Access Consciousness Bars Facilitator
Self-emplyed
Hong Kong
12.2020 - 08.2021
- Promoted, organised and facilitated Access Bars classes
- Offer consultation sessions to clients to solve their mental issue
- Offer Access Bars therapy sessions to clients for reducing depression, anxiety and stress
Inflight Service Flight Purser
Cathay Dragon Airlines Limited
Hong Kong
08.2017 - 10.2020
- Increased customers satisfaction by resolving issues.
- Organized and coordinated with different parties in busy, pressurized environment in airline industry where high standards and efficiency were well maintained
- Relayed communication to passengers, cabin crew, and from the flight deck in a professional and personable manner
- Managed and coached junior cabin crew members during flights
- Advised business- and first- class clients to make educated beverage-pairing decision based on taste and meal menus
- Monitored and ensured passengers safety throughout the flight
Inflight Service Flight Pursor
Cathay Dragon Airlines Limited
Hong Kong
01.2001 - 04.2017
- Supervised and delegated tasks to a team of 6 cabin crew members
- Well managed time and manpower to ensure smooth workflow on tight schedules flights
- Quickly responded, handled and resolved inflight issues
- Monitored and ensure passengers safety throughout the flight
Education
Bachelor of Arts - Language Information Science
City University of Hong Kong
Hong Kong 09.1997 - 08.2000
Skills
Client Service
Client relationship management
Excellent Communication
Good Time Management
Multi-tasking
Problem Solving
Team Work
Mentoring
Certification
Professional Certificate in Wine Assessment and Service (2008)
Interests
Wine and coffee tasting
Interior Design
Antiques Appreciation
Hiking
Travel
Pilates
Referees
Ms Connie Leung
Inflight Service Manager
Cathay Dragon Airlines Limited
email: cl2000haha@yahoo.com.HK
Mobile: 852- 93272831
Timeline
Access Consciousness Bars Facitlitator
11-2021
Licensed Salesperson
Centaline Property Agency Limited
09.2021 - Current
Access Consciousness Bars Facilitator
Self-emplyed
12.2020 - 08.2021
Inflight Service Flight Purser
Cathay Dragon Airlines Limited
08.2017 - 10.2020
Professional Certificate in Wine Assessment and Service (2008)
11-2008
Inflight Service Flight Pursor
Cathay Dragon Airlines Limited
01.2001 - 04.2017
Bachelor of Arts - Language Information Science
City University of Hong Kong
09.1997 - 08.2000