Tong Jing Chen
Marketing Development
Hong Kong,China
Summary
Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship-building skills. Highly productive at maximizing repeat business opportunities.
Knowledgeable Public Relations Officer bringing 2 years of experience. Maintains calm, collected and analytical mindset in high-pressure situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Account Executive
Chatwin Financial PR Company Limited
WanChai, Hong Kong
11.2019 - 05.2021
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Developed process improvements to increase efficiency and productivity and presented to management for approval.
- Delivered program information to public by authoring and presenting press releases, conducting media campaigns and maintaining program-related websites.
- Wrote press releases for routine use and crisis management.
- Designed fliers to promote events and company updates.
- Handled client-facing business opportunities, developing media content plans for third parties.
- Planned and shooted media for multiple digital channels, including Facebook、Youtube and WeChat.
Associate Manager
Hungry Jack's
Brisbane, Queensland
07.2016 - 02.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Education
BBA - Marketing
The University of Queensland
Brisbane 02.2016 - 06.2019
Skills
Service management
Timeline
Account Executive
Chatwin Financial PR Company Limited
11.2019 - 05.2021
Associate Manager
Hungry Jack's
07.2016 - 02.2018
BBA - Marketing
The University of Queensland
02.2016 - 06.2019
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