KAI YIN WU
Hong Kong,China
Summary
Accomplished professional with extensive expertise in client relations, negotiation mastery, and leadership proficiency. Demonstrates exceptional skills in franchise development, business operations oversight, and contract negotiation. Adept at utilising relationship management systems to drive customer retention and revenue growth strategies. Proven track record in business process improvement and performance monitoring, ensuring optimal business development outcomes. Committed to staff training and development while employing modern management principles to enhance team leadership and communication proficiency. Career goals include advancing franchise management capabilities and refining expenditure control techniques to support organisational success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Head of franchises & customer service
Giordano Limited
Guangzhou, China
04.2025 - Current
- Improved franchise performance through comprehensive training programmes and workshops.
- Developed new business opportunities with potential franchise partners to expand market presence.
- Implemented advanced technology solutions, enhancing efficiency of franchise operations.
- Led introduction of new franchises, assuring effortless transition and alignment within network.
Assistant general manager, Southern China
Giordano Limited
Guangzhou, China
07.2021 - 03.2025
- Liaised with other department heads to coordinate inter-departmental tasks smoothly.
- Supervised daily operations for seamless business activities.
- Facilitated financial reporting, created transparency in business transactions.
- Ensured compliance with health and safety standards for a safe workplace.
- Improved team productivity by implementing new management strategies.
Deputy general manager, China
Giordano Limited
Guangzhou, China
12.2023 - 06.2024
- Coordinated staff training programmes, improved performance standards.
- Improved business relationships via effective networking strategies.
- Negotiated contracts for better business terms and conditions.
- Led team meetings to boost morale and enhance communication.
Regional business development manager, China
Giordnao Limited
Hong Kong, China
10.2014 - 06.2021
- Optimised operational efficiency with the implementation of innovative technology solutions.
- Drove team performance to consistently meet targets and objectives.
- Conducted comprehensive competitor analysis for superior market positioning.
- Devised service offerings that catered effectively to regional customer demands.
District manager
Giordano Limited
Shenzhen, China
04.2012 - 09.2014
- Fostered team collaboration, resulting in improved customer service.
- Mitigated risk factors by enforcing health and safety regulations.
- Mentored new hires to foster talent retention.
- Developed training programmes for staff skill enhancement.
Flagship store manager
Giordano Limited
Hong Kong, China
06.2008 - 03.2012
- Managed store operations, ensuring smooth workflow.
- Scheduled staff shifts to ensure continuous store operation.
- Negotiated contracts with suppliers, securing favourable terms.
- Liaised with head office regularly for updates and guidelines.
Management trainee
Giordano Limited
Hong Kong, China
06.2006 - 05.2008
- Coordinated team activities to increase productivity.
- Collaborated effectively with all departments, ensuring seamless business operation.
- Improved customer satisfaction with proactive issue resolution.
- Produced detailed reports for better decision making at management level.
Education
Master of Business Administration -
The Hong Kong Polytechnic University
Hong Kong, China 09.2016 - 07.2018
Bachelor of Business Administration - Marketing Management with Business Studies
Napier University
Edinburgh 08.2005 - 04.2006
Associate of Business Admin - Business Admin
City University of Hong Kong
Hong Kong, China 09.2002 - 06.2004
Skills
- Mentoring capabilities
- Client relations expertise
- Negotiation mastery
- Leadership proficiency
- Relationship management systems
- Franchise development
- Business operations oversight
- Business development
- Contract negotiation
- MS Office Suite
- Budgeting and forecasting
- Customer retention strategy
- Revenue growth strategies
- Business process improvement
- Performance monitoring
- Franchise management
- Staff training and development
- Communication proficiency
- Time efficiency
- Customer Service
- Interpersonal communication
- Team Leadership
- Modern management principles
- Business development strategies
- Self-motivation
- Emotional intelligence
- Expenditure control
Languages
English
Advanced
Chinese (Mandarin)
Advanced
Chinese (Cantonese)
Native
Affiliations
- Soccer team player
Timeline
Head of franchises & customer service
Giordano Limited
04.2025 - Current
Deputy general manager, China
Giordano Limited
12.2023 - 06.2024
Assistant general manager, Southern China
Giordano Limited
07.2021 - 03.2025
Master of Business Administration -
The Hong Kong Polytechnic University
09.2016 - 07.2018
Regional business development manager, China
Giordnao Limited
10.2014 - 06.2021
District manager
Giordano Limited
04.2012 - 09.2014
Flagship store manager
Giordano Limited
06.2008 - 03.2012
Management trainee
Giordano Limited
06.2006 - 05.2008
Bachelor of Business Administration - Marketing Management with Business Studies
Napier University
08.2005 - 04.2006
Associate of Business Admin - Business Admin
City University of Hong Kong
09.2002 - 06.2004
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