Tidus IP
Hong Kong
Summary
Detail-oriented IT professional with six years of experience in government information technology, specializing in VIP support and contract management. Holds a Higher Diploma in Web Design and Development, and a Bachelor’s degree in Business Information Technology. Proficient in Cantonese, English and Mandarin, with a strong commitment to advancing within the IT industry. Proven ability to leverage technical skills to improve service delivery and client satisfaction.
Overview
18
18
years of professional experience
Work History
Analyst Programmer
ManpowerGroup
09.2022 - 03.2025
- Project working in the Housing Authority
- Vendor Management
- Member of the Project Management Team.
- Contract Variation
- Procurement
- Quotation Evaluation
- System enhancement test case development
- Active Directory Management
- ProjectWise Administrator
- VIP Team Support (Face-to-face and online meeting)
- 250 of New Multi-Functional Devices installation planning and communication with more than 200 office
- Multi-Functional Devices Support (Standalone mode and Server mode)
IT Engineer
Integrated Global Solutions Limited
05.2019 - 08.2022
- Project work - lighting division, Highways Department of the HKSAR Government
- New desktop configuration, clone and server migration
- ESXi / Windows server / Windows / Linux installation
- VMware installation & VM install / migration
- Contract hardware advice and Project coordinate
- System maintenance and first tier support with contractor
- Video meeting setup and support such as MS Teams, Zoom, Webex
- Intranet update and maintenance
- IOS and Android device support
- VPN and VDI support
- Backup scheduling, setup and restore
- System patch deploy in desktop central
- Experience in leading contract project with external contractor
IT and Administrative Officer
Amnesty International Asia-Pacific Regional Office Limited
03.2018 - 04.2019
- New device installation and configuration
- Supported IOS and Android devices
- Supported Office365 including OneNote, SharePoint & OneDrive
- As an Office Renovation Team member
- Formulated and renewal of contract with the Service supplier
- Communicated with Building Management
IT Clerk (Full Time)
Hong Kong Ling Liang Church Tsuen Wan Kindergarten
08.2014 - 07.2017
- Managed the operation of the devices in school, including server and network
- Maintained the operation of Wire and wireless (Lan and Wi-Fi) network
- Installed Hardware & Software
- Client-based Microsoft Office support
- Set up CCTV
- Operated Customer Service
- Communicated with student’s parents
- Designed banner and poster for school activities
- Drafted notice in Chinese
- Quotation in different device and service
Freelance
The University of Hong Kong
07.2013 - 03.2014
- Transcribed interview recordings
- Data Entry
Computer Class Teaching Assistant (Part Time)
Computer Club Training Centre
01.2007 - 01.2014
- Instructed primary students in learning computer knowledge
- Assisted teacher in classroom management
Data Entry Clerk (Part Time)
Hong Kong Productivity Council
07.2012 - 10.2012
- Data Entry
- Transcribed interview recordings from secret customer
Education
Bachelor - Science (Honors), Business Information Technology
Top Up Course of Coventry University
City University Of Hong Kong01.2012
Higher Diploma - Information Technology for Business (Web Design & Development)
VTC School of Business And Information Systems
Hong Kong01.2011
Hong Kong Certificate of Education Examination -
Carmel Alison Lam Foundation Secondary School
Hong Kong01.2006
Skills
- Project management
- System enhancement
- Active Directory management
- VMware installation
- VM migration
- Backup scheduling
- Quotation evaluation
- Vendor management
- Technical support
- Device installation
- Meeting coordination
- Software testing
Extracurricular Activities
Cross Cultural Management – Experienced a Canadian Fire Protection Specialist, Attendant, City University of Hong Kong, 2011-2012 Hong Kong International Computer Conference 2008 & 2009, Student Helper, VTC School of Business and Information Systems, 2008 & 2009 Computer Room Helper, Carmel Alison Lam Foundation Secondary School, 2004-2005
Languages
native speaker, fluent, fluent, 30 wpm, 50 wpm
References
- Ms. Fion Yeung, Information Technology Manager, Housing Authority HKSAR Government, 1/F, Block 1, Housing Authority Headquarter, 9258 6005
- Mr. Edward Mok, Senior Engineer, Highways department Lighting Division HKSAR Government, 9/F, Trade and Industry Tower, 3 Concorde Road, 5287 3388
- Mr. Mike Woo, Engineer, Highways department Lighting Division HKSAR Government, 9/F, Trade and Industry Tower, 3 Concorde Road, 9812 1001
- Ms. Dinah Tsen, Finance and Office Manager, Amnesty International Asia-Pacific Regional Office, 16/F, Siu On Center, 188 Lockhart Road, Wan Chai, HK, 9263 1937
Community Services
Kowloon City Baptist Church, Volunteer, 2013-2022, Visited elders in festivals, Summer class for kids
Timeline
Analyst Programmer
ManpowerGroup
09.2022 - 03.2025
IT Engineer
Integrated Global Solutions Limited
05.2019 - 08.2022
IT and Administrative Officer
Amnesty International Asia-Pacific Regional Office Limited
03.2018 - 04.2019
IT Clerk (Full Time)
Hong Kong Ling Liang Church Tsuen Wan Kindergarten
08.2014 - 07.2017
Freelance
The University of Hong Kong
07.2013 - 03.2014
Data Entry Clerk (Part Time)
Hong Kong Productivity Council
07.2012 - 10.2012
Computer Class Teaching Assistant (Part Time)
Computer Club Training Centre
01.2007 - 01.2014
Bachelor - Science (Honors), Business Information Technology
Top Up Course of Coventry University
Higher Diploma - Information Technology for Business (Web Design & Development)
VTC School of Business And Information Systems
Hong Kong Certificate of Education Examination -
Carmel Alison Lam Foundation Secondary School
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