Kobe Cheung

Experience in the Security Operations Center

• Actively contributed to various aspects of cybersecurity, ensuring safety and integrity of systems.
• Effectively minimized potential threats and damages by monitoring, identifying, assessing, and responding to cybersecurity incidents via SIEM and Jira.
• Participated in system and network security, identifying vulnerabilities and recommending improvements.
• Collaborated closely with Project and ClusterIT teams to strengthen cybersecurity, protocols, and compliance.
• Played pivotal role in enhancing cybersecurity measures and mitigating potential threats.

Project implementation

• Played key role in development and execution of Identity Access Management (IAM) project, established centralized application portal to enhance user access control and minimize security risks.
• Coordinated with Project and Cluster IT teams to integrate IAM solutions, transitioning existing systems and user management platforms to bolster efficiency and security, ensuring appropriate access for authorized individuals.
• Steered design, testing, debugging, and User Acceptance Testing (UAT) for IAM with focus on augmenting security and user experience.
• Managed resolution of IAM issues, reporting system bugs to vendors and verifying remediation, which reinforced organization's security stance.
• Facilitated training sessions for project teams integrating with IAM, improving their efficiency in managing user identity and access control.

Conducted Phishing Awareness Campaigns for external healthcare entities with the Health Bureau

• Planned and executed phishing awareness exercises for external healthcare parties, assessing security vulnerabilities and increasing awareness of phishing threats among personnel.
• Significantly contributed to extraction and analysis of phishing exercise results, helping parties identify vulnerabilities and suggesting potential improvements.
• Successfully promoted implementation of cybersecurity measures during phishing awareness exercises through effective communication with partners.

• Participated in and coordinated IT project implementation, ensuring smooth rollout and systematic communication of project status
• Worked closely with HOIT, managers, and stakeholders, providing feasible solutions for IT project execution and workflow enhancement
• Managed server performance including system maintenance, windows and software patching, and scheduled backups
• Utilized tools like Event log and PowerShell for daily and event-triggered service monitoring and automation development
• Handled IT budget tracking and procurement processes, and offered on-call support for urgent cases
• Worked with teams to deliver high-quality IT service, continuously seeking improvements for operations
• Created user guides, conducted training, and represented teams in IT user account management groups
• Managed account administration, ensured compliance with IT guidelines, and maintained accurate hardware and software inventory records
• Provided timely responses to user requests for product or solution information and offered day-to-day IT support.