Summary
Overview
Work History
Education
Skills
Personal Information
Academic And Award
Language And Computer Skills
Id Name
Preferred Name
Timeline
Generic

Sin Man Yip

Assistant Manager, Corporate Security Quality
Kowloon Bay

Summary

Accomplished standards and compliance professional with over 18 years of experience in developing, implementing, and auditing corporate policies and quality management systems within the aviation industry. Expertise in managing internal control frameworks and ensuring compliance with regulatory requirements such as HKCAD and IOSA, while effectively leading stakeholder engagement for successful policy implementation. Aiming to leverage extensive experience in quality assurance, risk management, and process optimization to contribute to the role of Assistant Manager for Corporate Standards and Compliance at MTR Corporation. Committed to driving excellence and fostering a culture of compliance within dynamic organizational environments.

Overview

19
19
years of professional experience

Work History

Assistant Manager, Corporate Security Quality

Hong Kong Airlines Limited
10.2023 - Current
  • Conduct aviation security audit as requirements of HKCAD, other States’ civil aviation department and IOSA which HKA operates.
  • Ensure HKA security standards are in compliance with all applicable laws, regulations, standards and company requirements, in the aviation security aspects of States in which HKA operates.
  • Identify and mitigate security hazards, and putting remediation action in place to prevent reoccurrence.
  • Has the authority to take day-to-day decisions with regards to his scope to work, as per security protocols for decision making, risk tolerability and crisis management procedure, as deemed appropriate.
  • Responds to security and emergency situations.
  • Establish and maintain security risk management and related mitigation action.
  • Maintain liaison with aviation security authorities and relevant external organisations as required.

Assistant Manager, Emergency Response Planning

Greater Bay Airlines
01.2022 - 09.2023
  • Responsible for Corporate Emergency Response programme related to IOSA standards and recommended practices.
  • Develop and maintain the Company’s Emergency Response Plan including crisis management manual and station crisis management manual.
  • Establish and conduct various emergency response training programme to support emergency response processes.
  • Design and organize emergency drills and exercises to assess the Company’s emergency response readiness.
  • Manage and monitor the outsourced external emergency services providers.
  • Work closely with other departments and outstations on matter relating to crisis management and emergency planning.

Assistant Quality Manager – Ground Handling Services

Cathay Pacific Services Ltd.
04.2020 - 12.2021
  • Implement quality system requirements in line with the corporate quality policy including the effective definition of the organization and relevant charts and terms of reference for all operational support activities consistent with corporate policy.
  • Plan, schedule, communicate and control the delivery of the consolidated internal audit program covering cargo operations, passenger and ramp handling, and load control activities in line with corporate quality, safety & security policy.
  • Monitor the planning and implementation of performance check on cargo operations, ramp handling, load control and passenger services related areas.
  • Work with all relevant department and section heads to create relevant documented procedures and policies manuals in line with corporate policy that compiles with ISAGO standards, local regulatory requirements, and industry best practice.
  • Liaise with IATA with other industry bodies specifically in respect of ISAGO and similar policy initiatives related to the quality system and its industry interface as directed by Quality Manager.
  • Review and improve the applications of Standards and Recommended Practices to ensure its effectiveness and suitability to the business needs.
  • Ensure subcontractors and their activities which may impact on operational safety, quality and security are in conformance with Services Level Agreement and airline requirements.
  • Develop and maintain Emergency Response and Business Continuity Plan in cargo warehouse and ground operations and revise such from time to time.
  • Assist in developing and reviewing Company’s emergency and accident procedures and conduct relevant drills and exercises when necessary.
  • Coordinate and participate in emergency and accident exercises for customer airlines, external organizations, and authority.
  • Act as a back-up person to deal with quality issues of pharmaceutical products and live animal shipment in the absence of Quality Manager.
  • Lead HAS team to achieve zero finding in CEIV Pharma re-certification.
  • Lead HAS team to achieve zero finding in ISAGO renewal audit.
  • Lead the team to accomplish CPSL 1st CEIV Live Animal Accreditation.
  • Completed CPSL WHO GDP re-certification with CPSL team.

Quality Specialist – Ground Handling Services

Hong Kong Airport Services Ltd.
05.2018 - 12.2019
  • Perform performance check on ground services related areas to ensure ongoing conformance with the service delivery standards in cargo operation, load control, ramp, and passenger handling.
  • Assist in writing up all ground services related operating procedures for the company & customer airlines and revise such from time to time.
  • Coordinate and participate in internal/external audits on ground operations related areas.
  • Compile relevant statistical reports to the management and customer airlines.
  • Maintain quality system requirements in-line with the corporate quality policy including the effective definition of the organization and relevant charts and terms of reference for all operational support activity consistent with corporate policy.
  • Implement an internal audit and outsource provider oversight programme covering all functional activities and quality, safety & security related processes in line with corporate policy.
  • Maintain an effective records management system in line with corporate policy including generation, retention, storage, archiving, retrieval, and disposition.
  • Liaise with customer airline and attend relevant meetings when required.
  • Assist in effective project management of ISAGO Standards implementation.
  • Assist in working with all relevant department section heads to create relevant documented procedures and policies manuals in line with corporate policy that complies with ISAGO or other industrial standards, local regulatory requirements, and industry best practice.
  • Assist in developing and reviewing Company’s emergency and accident procedures and conduct relevant drills and exercises when necessary.
  • Coordinate and participate in emergency and accident exercises for customer airlines, external organizations, or authority.
  • Act as back up person to deal and make decision with pharmaceutical related quality issues if assigned by Assistant Quality Manager.
  • Prepared for and participated in HAS ISAGO renewal audit to achieve zero finding.
  • Assisted CPSL team to complete CEIV 1st FRESH certification with zero finding.

Services Standards Supervisor

Hong Kong Airport Services Ltd.
02.2016 - 04.2018
  • Assist the Quality Manager to work with all relevant department and section heads to create relevant documented procedures and policies manuals in line with corporate policy that complies with ISAGO or other industrial standards, local regulatory requirements, and industry best practices.
  • Assist the Quality Manager for the effective project management of ISAGO standards implementation.
  • Conduct performance check on load control, ramp and passenger services related areas and compile relevant statistics and reports to the management.
  • Assist in monitoring load control, ramp and passenger operations service delivery standards of the company.
  • Assist in writing up all ramp and passenger services related manuals.
  • Assist in organizing and participating in emergency and accident exercise for customer airlines or external organization, e.g., Airport Authority.
  • Assist in managing the company’s manual library and documentation system.
  • Assist in coordinating quality and performance improvement reports/plans in warehouse handling, load control, passenger services and ramp handling sections, through coordinating with the operations teams, as well as with the use of supportive analysis index.
  • Participate in emergency and accident exercises for customer airlines, external organizations, or authority.
  • Be responsible for miscellaneous administrative duties of the whole section, e.g., roster administration, stationery ordering etc. when required.
  • Prepared for and participated in HAS 1st CEIV Pharma Certification.
  • Prepared for and participated in HAS ISAGO renewal audit to achieve zero finding.

Officer – Transportation

LSG Sky Chefs
10.2007 - 01.2016
  • Ensure daily delivery process efficiently and accurately by communicating with customers and internal departments.
  • Maintain scheduling and ordering system consistently.
  • Handle with ad hoc requests by airline and private jet customers.
  • Perform daily data analysis on meal usage control.
  • Participate in projects and report to Manager.
  • Act as representative for the department in company's and airline's audit.
  • Prepare productivity reports, KPIs and monthly report for management review.
  • Provide coaching and training to new joiners.

Load Control Officer

Hong Kong Airport Services Ltd.
06.2006 - 09.2007
  • Distribute loads of aircrafts according to safety regulations, gravity parameters, special requirement, unloading accessibility and other restrictions.
  • Calculate aircraft weight and balance and prepare loading instruction report.
  • Maintain the accuracy of weight and balance and monitor flight status.
  • Interact with ramps and check-in staffs as well as those in out-ports effectively.

Education

Bachelor of Computing - Business System

Monash University
01.2005

Diploma of Business System - undefined

Monash College
01.2003

GCE A-Levels - undefined

Bruton School for Girls
01.2001

Skills

  • Quality assurance management

  • Prioritization and scheduling

  • Emergency Response Planning

  • Security management system

    • Critical thinking and analysis

    Analytical decision-making

    Regulatory compliance

Personal Information

  • Salary: HKD 40k
  • Expected Salary: HKD 45k
  • Availability: Two months' notice (Negotiable)

Academic And Award

  • IATA Risk-Based IOSA Airline Training, 2024
  • IATA Aviation Internal Auditor, 2024
  • IATA Emergency Planning and Response Training, 2022
  • IATA Dangerous Goods Regulation (CAT6), 2022
  • B737-800 Weight & Balance Training, 2022
  • Crisis Communications: Spokesperson Training, 2022
  • Operational Excellence Quarterly Award (CPSL), 2020
  • IATA Live Animals Cargo Logistics Management, 2019
  • Practical Project Management Workshop, 2019
  • Good Distribution Practices (GDP) for Pharmaceutical Industry, 2018
  • Aviation Quality & Safety Systems (ISO9001) Lead Auditor Course, 2016
  • MS PowerPoint 2010 Presentation Course, 2014
  • Course of 'Motivate team members and communicate effectively', 2014
  • Quality Customer Service Training, 2009
  • Employee of the month award (LSG), 2009-06-01
  • Monash University, Melbourne, Australia, Bachelor of Computing (Business System), 2003-2005
  • Monash College, Melbourne, Australia, Diploma of Business System, 2002-2003
  • Bruton School for Girls, United Kingdom, GCE A-Levels, 1999-2001

Language And Computer Skills

Native in Cantonese, Fluent in both spoken and written English and Mandarin, Proficient in Microsoft Office Suite (Word, Access, Excel, PowerPoint, Visio), English and Chinese (Quick) input typing

Id Name

Yip Sin Man Chris

Preferred Name

Ellie Yip

Timeline

Assistant Manager, Corporate Security Quality

Hong Kong Airlines Limited
10.2023 - Current

Assistant Manager, Emergency Response Planning

Greater Bay Airlines
01.2022 - 09.2023

Assistant Quality Manager – Ground Handling Services

Cathay Pacific Services Ltd.
04.2020 - 12.2021

Quality Specialist – Ground Handling Services

Hong Kong Airport Services Ltd.
05.2018 - 12.2019

Services Standards Supervisor

Hong Kong Airport Services Ltd.
02.2016 - 04.2018

Officer – Transportation

LSG Sky Chefs
10.2007 - 01.2016

Load Control Officer

Hong Kong Airport Services Ltd.
06.2006 - 09.2007

Diploma of Business System - undefined

Monash College

GCE A-Levels - undefined

Bruton School for Girls

Bachelor of Computing - Business System

Monash University

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Sin Man YipAssistant Manager, Corporate Security Quality