Adrian Tsz Kin Chow
Assistant Manager Corporate Safety
TIN SHUI WAI
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager, Corporate Safety
Hong Kong Airlines
04.2025 - Current
Supervisor, Corporate Safety
Hong Kong Airlines Limited
03.2023 - 04.2025
- Collaborating with the Manager of Corporate Safety to implement, develop, and maintain the Safety Management System (SMS) and Fatigue Risk Management System (FRMS).
- Assist in investigations related to fatigue, air safety, and cabin safety incidents. Conduct investigations by interviewing flight and cabin crew about issues of fatigue, as well as cabin and flight-related events.
- Ensure the enrollment and successful completion of the initial online training for SMS and FRMS by all HKA staff. Providing face-to-face training to ground staff on FRMS, focusing on Rostering, IOCC, and Crew Control.
- Actively participate in all safety promotion activities, including publishing of safety bulletins and safety newsletters.
- Assist with administrative tasks within the department.
Senior Customer Services Officer
Jones Lang LaSalle Management Services Limited
09.2022 - 02.2023
- Building and maintaining strong relationships with clients, understanding their needs, and providing timely and effective solutions.
- Supervising a team of customer service representatives, providing guidance, training, and support to ensure high-quality service delivery.
Travel & Lifestyle Consultant
American Express
03.2022 - 09.2022
- Consulting with our Card Members through phone and digital channels such as email servicing and website booking support so that I can recommend relevant products and services that are perfectly tailored to their needs.
- Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site.
- Delivering an innovative service to our customers through multi-channel servicing designed to meet their individual requirements.
Supervisor, Safety Management System (FRMS & OHS)
Hong Kong Express Airways Limited
10.2018 - 09.2021
- Assistant to the Manager, Safety Management System (MSMS) in the implementation, development, and maintenance of the Fatigue Risk Management System (FRMS) and Occupational Health & Safety (OHS) program.
- Coordinate with internal and external stakeholders in the implementation and develop of FRMS, in accordance with CAD372 and industry best practices.
- Process safety reports related to FRMS and OHS program that submit to the department.
- Delivery Face-to-face Safety Management Awareness training.
- Conduct safety investigation on fatigue and work injury related events.
- In collaboration with People Department and Group Medical Department, develop OHS training programmes.
- Maintain curriculum and syllabus for FRMS training.
Senior Purser (In-flight Services)
Hong Kong Express Airways Limited
10.2017 - 10.2018
- Responsible to the PIC for the management of cabin safety, security standard and cabin crew performance as well as emergency procedures.
- Responsible for the emergency cabin procedures.
- Coordinate on-board safety for a designated flight, including communicating safety information to crew.
- Provide leadership, direction and assistance to crew members during flight.
- Monitor cabin crew in-flight performance.
- Establish good relationships with passengers and resolve passengers and crew conflicts whenever possible.
Flight Purser (In-flight Services)
Hong Kong Express Airways Limited
05.2015 - 10.2017
- Provide leadership, direction and assistance to cabin crew during flight.
- Monitor cabin crew in-flight performance.
- Maintain and update knowledge of applicable policies, procedures and objectives, and communicate applicable information to crew members whenever possible.
- Act as a senior purser in case of the unavailability of senior purser.
Temporary Staff
Global Sources
04.2015 - 04.2015
- Solve passenger enquiry.
- Arrange a meeting with the vendor.
Flight Attendant
Hong Kong Airlines Limited
12.2012 - 01.2015
- Provide in-flight safety, security.
- Carry out cabin service competently according to company guidelines and procedures.
- Anticipate and respond to passenger's need promptly and in a professional manner.
- Deliver excellent customer service for passengers.
- Conduct duty free sales.
Flight Attendant (In-flight Services)
Hong Kong Express Airways Limited
08.2011 - 11.2012
- Provide in-flight safety, security.
- Carry out cabin service competently according to company guidelines and procedures.
- Deliver excellent customer service for passengers.
- Conduct duty free sales.
Part-time Sales Advisors
H&M
03.2009 - 07.2011
- Perform customer service and merchandising duties on the sales floor.
- Controlling access to fitting rooms.
- Operate cash registers and close daily revenues.
- Deal with complaints in a patient and helpful manner.
Exhibition Helper
ADECCO
11.2008 - 03.2009
Seasonal Part-Time Sales Advisor
MARKS & SPENCER
10.2008 - 01.2009
- Operate cash registers and close daily revenues.
- Controlling access to fitting rooms.
- Deal with complaints in a patient and helpful manner.
- Locate products on behalf of customers.
Part-time Sales Advisor
UNIQLO
12.2007 - 08.2008
- Operate cash registers and close daily revenues.
- Controlling access to fitting rooms.
- Monitor shelves inventory and unload new products when needed.
- Approach customers and offer them advice on products to persuade them to buy.
Education
Certificate - Australian Private Pilot License Training
HKU School of Professional and Continuing Education
01.2013 - 01.2014
BACHELOR OF ARTS - MARKETING AND PUBLIC RELATIONS
University of Polytechnic (SPEED)
01.2010 - 01.2011
Associate Degree - Business Administration
Hong Kong Institute of Technology
01.2008 - 01.2009
Higher National Diploma - Accounting
Aberdeen College
GCSE - Mathematics, Chinese, Chemistry, Information Technology, Biology, Geography, Physics
WEST BUCKLAND SCHOOL
01.2000 - 01.2005
AAT Bookkeeping Certificate - undefined
Aberdeen College
Skills
Fluent spoken English
Personal Information
- Date of Birth: 05/31/88
- Gender: Male
- Nationality: Chinese
Hkid
Z939458 (4)
Timeline
Assistant Manager, Corporate Safety
Hong Kong Airlines
04.2025 - Current
Supervisor, Corporate Safety
Hong Kong Airlines Limited
03.2023 - 04.2025
Senior Customer Services Officer
Jones Lang LaSalle Management Services Limited
09.2022 - 02.2023
Travel & Lifestyle Consultant
American Express
03.2022 - 09.2022
Supervisor, Safety Management System (FRMS & OHS)
Hong Kong Express Airways Limited
10.2018 - 09.2021
Senior Purser (In-flight Services)
Hong Kong Express Airways Limited
10.2017 - 10.2018
Flight Purser (In-flight Services)
Hong Kong Express Airways Limited
05.2015 - 10.2017
Temporary Staff
Global Sources
04.2015 - 04.2015
Certificate - Australian Private Pilot License Training
HKU School of Professional and Continuing Education
01.2013 - 01.2014
Flight Attendant
Hong Kong Airlines Limited
12.2012 - 01.2015
Flight Attendant (In-flight Services)
Hong Kong Express Airways Limited
08.2011 - 11.2012
BACHELOR OF ARTS - MARKETING AND PUBLIC RELATIONS
University of Polytechnic (SPEED)
01.2010 - 01.2011
Part-time Sales Advisors
H&M
03.2009 - 07.2011
Exhibition Helper
ADECCO
11.2008 - 03.2009
Seasonal Part-Time Sales Advisor
MARKS & SPENCER
10.2008 - 01.2009
Associate Degree - Business Administration
Hong Kong Institute of Technology
01.2008 - 01.2009
Part-time Sales Advisor
UNIQLO
12.2007 - 08.2008
GCSE - Mathematics, Chinese, Chemistry, Information Technology, Biology, Geography, Physics
WEST BUCKLAND SCHOOL
01.2000 - 01.2005
Higher National Diploma - Accounting
Aberdeen College
AAT Bookkeeping Certificate - undefined
Aberdeen College
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