Shu Lin, Shirley Wong
Professional Member Of M.I.H.R.M.(HK)
Tai Po
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
18
18
years of post-secondary education
Work History
Administration & HR Manager (Part time)
American Art Services Limited
6 2023 - 8 2024
- Contractor services (Size: 20 in HK)
- Directly report to Director
- Handle business correspondence, reports and confidential documents
- Maintain records of company licenses, insurance claims and legal matters, and timely follow up with internal and external parties
- Coordinate with site office colleagues to ensure that the project is on schedule
- Manage budgets, including forecasting, cost control, and procurement of necessary supplies and services
- Ensure compliance with all relevant health, safety, and environmental regulations.
Assistant Administration Manager
Keysen Property Management Services Limited (under Great Eagle Group)
2017.09 - 2023.04
- Property Management (Size : 75)
- Directly report to General Manager at Three Garden Road
- In charge of the Administration and HR Unit in providing full range of daily administrative duties for the site office
- Supervise admin team of 5
- Lead a team effectively to provide full spectrum of site administration functions including human resources, accounting & finance, training arrangement, and insurance, licenses renewal, phone system access control system, vendors management and administration supports in Building Management Office to ensure smooth operation
- Promote environmental protection, occupational safety and health, and CSR activities for the Building Management team
- Formulate and review administrative policies and procedures in line with corporate compliance, internal and external audit
- Building Management Office yearly cost budget planning, monitoring and controlling office expenses
- Maintain systematic files and document for the yearly ISO (9001/14001/45001) audit projects
- Providing support to Group HR Team with talent acquisition, such as recruitment, onboarding, offboarding, orientation, expenses claim, staff training, leave application, salary review and benchmarking
- Mediate worker compensation employee relations cases
- Support and participate in various and hoc assignments and projects such as: Assist in Top Management meetings, Key members of COVID management team, Assist in Tenant's events, such as lion dance, wellness workshop, Organize company staff events CSR activity, Christmas pantry, team building.
Assistant Administration Manager & Executive Secretary
Telok Real Estate Partners (HK) Limited
2015.12 - 2017.06
- Investment, Construction & Property Management (Size: 15in HK & 50 Macau)
- Directly report to 5 Directors in providing all-rounded secretarial and administrative support professionally
- In charge of the Administration Unit in providing full range of daily administrative duties for the Company
- Supervised admin team of 3 (Administration Officer, Site clerk and office assistant)
- Assisted in Company Secretarial tasks
- Monitored office budgets and forecasts to monitor and control expenses
- Formulated and revised administrative policies and guidelines to fit with company requirements
- Maintained vendor management, contracts and leasing agreements
- Organized staff and CSR events.
Office Services Supervisor
A.S Watson Group
2014.09 - 2015.11
- Retail (Size: over 1000 in HK)
- Reported to the Senior Office Services Manager
- Supervised the team (3 x Officer, 4 x Office Assistant, 3 x Receptionist, 2 Technician and 20 x Tea Ladies & Cleaners) and ensure everyday duties and responsibilities are well performed in accordance with schedule and corporate standard
- Administered the full range of administrative duties, such as procurement (sourcing office equipment & machine, uniform, stationary), office contract and insurance renewal
- Monitored corporate mobile phone
- Planned and drafted office layout plans, supervised renovation and relocation projects
- Ensured efficient and quality administrative service for the Group to respond to service requests from different departments
- Developed and implemented administrative policies and procedures.
Senior Administration Officer
Winson Cleaning Service Co Ltd
2012.03 - 2013.12
- Cleaning Service (Size: 1000 in HK)
- Report to the Quality Assurance & Communications Manager
- Provide secretarial support to Director
- Supervise an Admin
- Team of (4 Admin
- Assistant and Office Assistant)
- Revise office policies and procedures
- Manage the full range of administrative duties, such as procurement (sourcing cleaning equipment & machine, uniform, stationary), company vehicle (renewal license, yearly checking), administer office contract, insurance renewal, office renovation & maintenance
- Development and implement administrative policies and procedures
- Maintain systematic files and document for the yearly ISO (9001/14001/45001) audit projects.
Assistant Administration Manager
Epro Telecom Services Limited
2006.05 - 2011.07
- As a pioneer in the local outsourcing business, one of the largest Multi-media Contact Centre Service providers in Hong Kong (Size: 1000 in HK; 700 in PRC)
- Report to the General Manager & support to HR & Admin
- Manager
- Supervise an Admin
- Teams for HK & PRC, no
- Of 10 (Admin
- Assistant, Amah & Technician)
- Manage the full range of administrative duties
- These include procurement, renovation, cost budget, insurance policy renewal, petty cash control and security systems
- Revise office policies and procedures
- Maintain office equipment such as water, stationery, paper ordering
- Manage and implement projects for office relocation, renovation, set up new call centre and office maintenance.
Assistant Administration Officer
Hang Yick Properties Management
2005.05 - 2006.03
- Property Management (Size : 1500)
- Report to the HR & Administration Manager
- Supervise admin
- Team of 8 (AA, Clerk, Receptionist, OA & Driver)
- Handle all general office affairs such as renovation works, telephone system, cleaning services, maintenance and office supplies procurement
- Monitor ISO documents
- Renew company vehicle license & follow up insurance claims in properties.
Assistant Administration Officer
Loyal City Services Limited
2001.10 - 2004.09
- Property management a wholly subsidiary of Citybase Property Management of Cheung Kong Holdings (Size : 100)
- Report to the Senior Project Manager
- Supervise Admin
- Clerk of 2
- Carry out tenancy management such as monitoring the fit-out work of tenants and rent collection
- Handle all general office affairs such as cleaning services, maintenance and office supplies procurement
- Prepare monthly costing report
- Prepare quotation & tender
- Coordinate between clients, subcontractor, direct workers and suppliers.
Cerk 4
Hang Seng Bank
2000.12 - 2001.10
- Banking
- Report to the Retail Loan Officer
- Data entry
- Typing and filing document
- Co-ordinate with branch staffs.
Clerk & Leasing Assistant
Sino Group
1996.09 - 1999.03
- Property Management (Size : 1000)
- Prepare tenancy agreement
- Provide clerical support to a service team
- Handle tenant complain
- Day-to-day office administration.
Education
Professional Diploma in Human Resource Management
HKU School of Professional And Continuing Education
Hong Kong 2001.04 - 2020.05
Certificate - Certificate of Business Management
School of Continuing Education, Hong Kong Baptist University
Hong Kong 2001.04 - 2002.05
Certificate - Certificate of General English
The Bell Language Schools & Anglo World Education in England
England 2001.04 - 1999.05
Certificate of Business Management, Business Organization, Secretarial Practice And Shorthand - Certificate of Business Management, Business Organ
Sara Beattie Evening College
Hong Kong1999
Diploma in Commercial Studies - Diploma in Commercial Studies
The Young Men's Christian Association of Hong Kong
1996
Skills
Office Administration
Document Management
Workload prioritization
Employee Training
Human Resources
Recordkeeping and Reporting
Office Supervision
Developing Policies and Procedures
Organizational Leadership
Office Management
Budgeting and Expense Monitoring
Workflow Planning
Activities
- 2019, 2022, Chairman, PTA of S.K.H. Bishop Mok Sau Tseng Secondary School
- 2018, 2019, Vice Chairman, PTA of S.K.H. Bishop Mok Sau Tseng Secondary School
- 2016, 2018, Secretary, PTA of S.K.H. Bishop Mok Sau Tseng Secondary School
- 2007, 2016, Volunteer, Sun Fong Chung Primary School
- 2006, 2011, Secretary, 明雅苑明昌閣亙助委員會
Personal Qualifications
- 2020-2025, Professional Member of M.I.H.R.M.(HK)
- 2022, Management Development Program by Dew-Point
- 2018, Fire Safety Ambassador
- 2005, Certificate of Occupational Health for Office Workers
- 2005, Certificate of General Safety in Estate Management
Availability
Immediately available
Timeline
Assistant Administration Manager
Keysen Property Management Services Limited (under Great Eagle Group)
2017.09 - 2023.04
Assistant Administration Manager & Executive Secretary
Telok Real Estate Partners (HK) Limited
2015.12 - 2017.06
Office Services Supervisor
A.S Watson Group
2014.09 - 2015.11
Senior Administration Officer
Winson Cleaning Service Co Ltd
2012.03 - 2013.12
Assistant Administration Manager
Epro Telecom Services Limited
2006.05 - 2011.07
Assistant Administration Officer
Hang Yick Properties Management
2005.05 - 2006.03
Assistant Administration Officer
Loyal City Services Limited
2001.10 - 2004.09
Professional Diploma in Human Resource Management
HKU School of Professional And Continuing Education
2001.04 - 2020.05
Certificate - Certificate of Business Management
School of Continuing Education, Hong Kong Baptist University
2001.04 - 2002.05
Certificate - Certificate of General English
The Bell Language Schools & Anglo World Education in England
2001.04 - 1999.05
Cerk 4
Hang Seng Bank
2000.12 - 2001.10
Clerk & Leasing Assistant
Sino Group
1996.09 - 1999.03
Administration & HR Manager (Part time)
American Art Services Limited
6 2023 - 8 2024
Certificate of Business Management, Business Organization, Secretarial Practice And Shorthand - Certificate of Business Management, Business Organ
Sara Beattie Evening College
Diploma in Commercial Studies - Diploma in Commercial Studies
The Young Men's Christian Association of Hong Kong
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