Samuel Siu-Ting KUNG
Bolton
Summary
Dedicated professional with expertise in inventory management and safety compliance, demonstrating advanced Microsoft Office skills. Proven ability to collaborate effectively within teams, ensuring seamless operations and exceptional customer service. Strong problem-solving capabilities, combined with attention to detail and time management skills, contribute to consistently achieving organizational goals. Committed to maintaining high standards of physical stamina and safety, with the aim of leveraging these competencies for future career advancement.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work history
Senior Immigration Assistant
Immigration Department of the HKSAR Government
Hong Kong, Hong Kong
03.2017 - 10.2024
- Delivered efficient border-force counter services for genuine travellers, ensuring meticulous adherence to guidelines.
- Identified urgent cases and escalated them to supervisors to prevent delays in decision-making.
- Ensured compliance with safety protocols to maintain secure environment for travellers and staff.
- Collaborated with various parties to streamline procedures, enhancing operational clarity.
- Supervise junior team members in 3, fostering supportive environment that improves outcomes.
Customer Service Officer
Prudential Hong Kong Limited
Hong Kong, Hong Kong
03.2016 - 03.2017
- Handle inquiries from customers and sales agencies, providing prompt and accurate feedback with professionalism.
- Assist over 20 agents per day in ensuring sales procedures comply with company policies and legal regulations.
- Maintain detailed records of customer interactions and transactions to enhance service quality and support continuous improvement.
Warehouse Storeman
AAA Egg Company
Gingin, Australia
08.2013 - 08.2015
- Receive, inspect, and store incoming egg shipments, ensuring quality and compliance with safety standards.
- Maintain accurate inventory records and manage stock levels to prevent shortages or excess, achieved less than 3% shortage in one year.
- Prepare and organize outgoing orders for distribution, ensuring timely and accurate delivery.
- Implement and adhere to safety protocols to maintain clean and safe working environment.
- Collaborate with team members to streamline storage processes and improve efficiency, increased overall productivity by 10%.
Executive Assistant III (NRP)
Vocational Training Council – IVE (Tsing Yi)
Hong Kong, Hong Kong
02.2009 - 07.2013
- Maintain organized inventory of computer equipment, ensuring accurate tracking and timely updates for efficient resource management.
- Provide front-desk support for visitors and campus users, delivering exceptional customer service and addressing inquiries with professionalism.
- Guide VIPs on campus tours, showcasing facilities and programs while ensuring positive experience.
- Handle daily clerical and secretarial tasks, including scheduling appointments, managing correspondence, and supporting administrative functions to enhance operational efficiency.
Education
Advanced Diploma - Applied Social Sciences (Psychology)
The University of Hong Kong – School of Professional And Continuing Education
Hong Kong 09.2011 - 05.2013
Diploma - Hotel Chinese Catering Studies
Hong Kong Institute of Vocational Education (Haking Wong)
Hong Kong 09.2006 - 07.2008
High School Diploma - Chinese Culture
Shung Tak Catholic English College
Hong Kong 06.2000 - 07.2006
Skills
- Advanced Microsoft Office Skills
- Inventory Management
- Safety Compliance
- Team Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-Solving
- Physical Stamina
Languages
Cantonese
Native
English
Advanced
Mandarin Chinese
Advanced
Personal Information
- Date of birth: 03/29/88
- Gender: Male
Custom
Hong Kong SAR Driving License, Full Classes 1, 2
Affiliations
- Football
- Photography
Timeline
Senior Immigration Assistant
Immigration Department of the HKSAR Government
03.2017 - 10.2024
Customer Service Officer
Prudential Hong Kong Limited
03.2016 - 03.2017
Warehouse Storeman
AAA Egg Company
08.2013 - 08.2015
Advanced Diploma - Applied Social Sciences (Psychology)
The University of Hong Kong – School of Professional And Continuing Education
09.2011 - 05.2013
Executive Assistant III (NRP)
Vocational Training Council – IVE (Tsing Yi)
02.2009 - 07.2013
Diploma - Hotel Chinese Catering Studies
Hong Kong Institute of Vocational Education (Haking Wong)
09.2006 - 07.2008
High School Diploma - Chinese Culture
Shung Tak Catholic English College
06.2000 - 07.2006
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