YINPANG CHAN
TUEN MUN,HONG KONG
Summary
Passionate about customer service, this dynamic professional brings extensive experience in fostering strong relationships with a diverse range of customers. A proven ability to communicate effectively and address various needs and requirements allows for excellence in fast-paced environments. Experience as a Senior Immigration Assistant has honed skills in efficiently managing customer inquiries and resolving disputes while maintaining a welcoming atmosphere. Eagerness to embrace new training opportunities and develop skills that contribute to positive changes and improvements within a collaborative team is evident. Strong multitasking abilities facilitate the input of information across multiple systems while resolving queries through thorough research, ensuring a seamless customer experience.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Senior Immigration Assistant
Hong Kong Immigration Department
, Hong Kong
2011.05 - 2025.02
- Coordinated immigration clearance to enhance efficiency and ensure a welcoming arrival for all travellers
- Handled visa and travel document inquiries with clarity and professionalism
- Maximised workforce efficiency by streamlining staff allocation to ensure smooth visitor experiences
- Facilitated resolution of disputes between visitors and residents over queueing issues
- Supported foreigners with timely amendments to Hong Kong stay schedules
- Supervised team operations to successfully coordinate peak activity at immigration counters
- Managed workforce rotations ensuring high service standards at busy travel times
- Prepared detailed daily management reports, focusing on employee attendance and punctuality records
Assistant Club Officer
Grand Royal Club
, Hong Kong
2009.12 - 2011.05
- Facilitate facility and activity bookings for clubhouse members, ensuring a smooth and enjoyable process
- Plan and organize monthly events, such as cooking classes and sports activities, to enhance the clubhouse experience
- Resolve special incidents, like double-bookings, by negotiating effective solutions that satisfy all members involved
- Collaborate with various vendors to coordinate successful and engaging events for clubhouse members
Education
Bachelor of Science - Business Management
Coventry University
United Kingdom 2012.09 - 2014.09
Higher Diploma - Enterprise Management
Hong Kong Institute of Vocational Education
Hong Kong 2008.09 - 2009.06
Diploma - Corporate Administration and Systems
Hong Kong Institute of Vocational Education
Hong Kong 2006.09 - 2008.06
GCSEs -
Hong Kong Certificate of Education Examination
Hong Kong 2000.09 - 2006.06
Skills
- Microsoft OS
- Customer Service
- Positive attitude
- Multitasking and prioritisation
- Strong interpersonal skills
- Effective communication
- Resilience under pressure
Certification
Certificate in General Mediation Training
Languages
English
Fluent
Mandarin
Native
Cantonese
Native
Custom
- Microsoft Word
- Excel
- PowerPoint
Affiliations
- Hiking
- Play football
- Going gym
Timeline
Bachelor of Science - Business Management
Coventry University
2012.09 - 2014.09
Senior Immigration Assistant
Hong Kong Immigration Department
2011.05 - 2025.02
Assistant Club Officer
Grand Royal Club
2009.12 - 2011.05
Higher Diploma - Enterprise Management
Hong Kong Institute of Vocational Education
2008.09 - 2009.06
Diploma - Corporate Administration and Systems
Hong Kong Institute of Vocational Education
2006.09 - 2008.06
GCSEs -
Hong Kong Certificate of Education Examination
2000.09 - 2006.06