YINPANG CHAN
TUEN MUN,HONG KONG
Summary
Passionate about customer service, this dynamic professional brings extensive experience in fostering strong relationships with a diverse range of customers. A proven ability to communicate effectively and address various needs and requirements allows for excellence in fast-paced environments. Experience as a Senior Immigration Assistant has honed skills in efficiently managing customer inquiries and resolving disputes while maintaining a welcoming atmosphere. Eagerness to embrace new training opportunities and develop skills that contribute to positive changes and improvements within a collaborative team is evident. Strong multitasking abilities facilitate the input of information across multiple systems while resolving queries through thorough research, ensuring a seamless customer experience.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Senior Immigration Assistant
Hong Kong Immigration Department
, Hong Kong
05.2011 - 02.2025
- Coordinated immigration clearance to enhance efficiency and ensure a welcoming arrival for all travellers
- Handled visa and travel document inquiries with clarity and professionalism
- Maximised workforce efficiency by streamlining staff allocation to ensure smooth visitor experiences
- Facilitated resolution of disputes between visitors and residents over queueing issues
- Supported foreigners with timely amendments to Hong Kong stay schedules
- Supervised team operations to successfully coordinate peak activity at immigration counters
- Managed workforce rotations ensuring high service standards at busy travel times
- Prepared detailed daily management reports, focusing on employee attendance and punctuality records
Assistant Club Officer
Grand Royal Club
, Hong Kong
12.2009 - 05.2011
- Facilitate facility and activity bookings for clubhouse members, ensuring a smooth and enjoyable process
- Plan and organize monthly events, such as cooking classes and sports activities, to enhance the clubhouse experience
- Resolve special incidents, like double-bookings, by negotiating effective solutions that satisfy all members involved
- Collaborate with various vendors to coordinate successful and engaging events for clubhouse members
Education
Bachelor of Science - Business Management
Coventry University
United Kingdom 09.2012 - 09.2014
Higher Diploma - Enterprise Management
Hong Kong Institute of Vocational Education
Hong Kong 09.2008 - 06.2009
Diploma - Corporate Administration and Systems
Hong Kong Institute of Vocational Education
Hong Kong 09.2006 - 06.2008
GCSEs -
Hong Kong Certificate of Education Examination
Hong Kong 09.2000 - 06.2006
Skills
- Microsoft OS
- Customer Service
- Positive attitude
- Multitasking and prioritisation
- Strong interpersonal skills
- Effective communication
- Resilience under pressure
Certification
Certificate in General Mediation Training
Languages
English
Fluent
Mandarin
Native
Cantonese
Native
Custom
- Microsoft Word
- Excel
- PowerPoint
Affiliations
- Hiking
- Play football
- Going gym
Timeline
Bachelor of Science - Business Management
Coventry University
09.2012 - 09.2014
Senior Immigration Assistant
Hong Kong Immigration Department
05.2011 - 02.2025
Assistant Club Officer
Grand Royal Club
12.2009 - 05.2011
Higher Diploma - Enterprise Management
Hong Kong Institute of Vocational Education
09.2008 - 06.2009
Diploma - Corporate Administration and Systems
Hong Kong Institute of Vocational Education
09.2006 - 06.2008
GCSEs -
Hong Kong Certificate of Education Examination
09.2000 - 06.2006
Certificate in General Mediation Training
Similar Profiles
Leah W.Y. ChengLeah W.Y. Cheng
Immigration Assistant at Hong Kong ImmigrationImmigration Assistant at Hong Kong Immigration
Anna Yim Anna Yim null
Marketing Officer at The Wing On Department Stores (Hong Kong) LimitedMarketing Officer at The Wing On Department Stores (Hong Kong) Limited
Philip KoonPhilip Koon
Intern of Statisticians at Census and Statistics Department of Hong KongIntern of Statisticians at Census and Statistics Department of Hong Kong