Summary
Overview
Work History
Education
Skills
Software
Timeline

ON ON YU

Resources Planning Leader
YUEN LONG,NT

Summary

Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 5 years of experience in tracking and coordinating flight schedules, greeting passengers and preparing daily manpower duty reports. In-depth knowledge of MS Office.

Overview

3
3
Languages
10
10
years of post-secondary education
12
12
years of professional experience

Work History

Resources Planning Leader, Customer Service

Hong Kong Airline - Hong Kong Aviation Ground Services Limited
04.2018 - Current
  • Prepare and issue 1 or 2 days before roster and assignment task Monitor the part time roster arranging pattern.
  • Assist to Resources Planning Supervisor on weekly and monthly or any ad-hoc project.
  • Collect data, compile statistics and conduct simple analysis.
  • Other relates duties as assigned by the supervisor

Customer Service Perconnel (VIP Meet & Greet Team)

Worldwide Flight Services
08.2017 - 05.2018

Arrival and Departure VIP meet and greet Services

Customer Services Officer

Hong Kong Airline - Hong Kong Aviation Ground Services Limited
12.2015 - 05.2017
  • Perform check-in, boarding gate and arrival duties.
  • Assist desk duty for telex reading and phone enquiry.
  • Handle customers’ enquiries.
  • Other relates duties as assigned by the supervisor.

Receptionist

Mast Global International Limited
02.2014 - 08.2015
  • Data input, filing and record document Performing general reception duties including handing telephone calls and taking messages.

tutor

01.2009 - 01.2014

Education

Pass, LCCI (Level 2) - Accounting

LCCI Test
04.2013 - 04.2013

Higher Diploma - Professional Accounting

The Community College At Lingnan University
09.2011 - 06.2014

Higher Diploma - Business Administration

The Community College At Lingnan University
09.2010 - 06.2011

Certificate in Business Administion -

Caritas Community Education Centre - Wu King
09.2009 - 06.2010

YiJin Diploma Programmes /Business Administration

Caritas Community Education Centre – Wu King
09.2008 - 06.2009

High School Diploma -

Tung Wah Group of Hospitals Lo Kon Ting Memorial College
09.2003 - 06.2008

Skills

    Customer service

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Software

Microsoft Office

Timeline

Resources Planning Leader, Customer Service - Hong Kong Airline - Hong Kong Aviation Ground Services Limited
04.2018 - Current
Customer Service Perconnel (VIP Meet & Greet Team) - Worldwide Flight Services
08.2017 - 05.2018
Customer Services Officer - Hong Kong Airline - Hong Kong Aviation Ground Services Limited
12.2015 - 05.2017
Receptionist - Mast Global International Limited
02.2014 - 08.2015
LCCI Test - Pass, LCCI (Level 2), Accounting
04.2013 - 04.2013
The Community College At Lingnan University - Higher Diploma, Professional Accounting
09.2011 - 06.2014
The Community College At Lingnan University - Higher Diploma, Business Administration
09.2010 - 06.2011
Caritas Community Education Centre - Wu King - Certificate in Business Administion,
09.2009 - 06.2010
tutor -
01.2009 - 01.2014
Caritas Community Education Centre – Wu King - , YiJin Diploma Programmes /Business Administration
09.2008 - 06.2009
Tung Wah Group of Hospitals Lo Kon Ting Memorial College - High School Diploma,
09.2003 - 06.2008
ON ON YUResources Planning Leader