Microsoft Office
ON ON YU
Resources Planning Leader
YUEN LONG,NT
Summary
Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 5 years of experience in tracking and coordinating flight schedules, greeting passengers and preparing daily manpower duty reports. In-depth knowledge of MS Office.
Overview
3
3
Languages
10
10
years of post-secondary education
12
12
years of professional experience
Work History
Resources Planning Leader, Customer Service
Hong Kong Airline - Hong Kong Aviation Ground Services Limited
2018.04 - Current
- Prepare and issue 1 or 2 days before roster and assignment task Monitor the part time roster arranging pattern.
- Assist to Resources Planning Supervisor on weekly and monthly or any ad-hoc project.
- Collect data, compile statistics and conduct simple analysis.
- Other relates duties as assigned by the supervisor
Customer Service Perconnel (VIP Meet & Greet Team)
Worldwide Flight Services
2017.08 - 2018.05
Arrival and Departure VIP meet and greet Services
Customer Services Officer
Hong Kong Airline - Hong Kong Aviation Ground Services Limited
2015.12 - 2017.05
- Perform check-in, boarding gate and arrival duties.
- Assist desk duty for telex reading and phone enquiry.
- Handle customers’ enquiries.
- Other relates duties as assigned by the supervisor.
Receptionist
Mast Global International Limited
2014.02 - 2015.08
- Data input, filing and record document Performing general reception duties including handing telephone calls and taking messages.
tutor
2009.01 - 2014.01
Education
Pass, LCCI (Level 2) - Accounting
2013.04 - 2013.04
Higher Diploma - Professional Accounting
2011.09 - 2014.06
Higher Diploma - Business Administration
2010.09 - 2011.06
Certificate in Business Administion -
2009.09 - 2010.06
YiJin Diploma Programmes /Business Administration
2008.09 - 2009.06
High School Diploma -
2003.09 - 2008.06
Skills
Customer service
Software
Timeline
Resources Planning Leader, Customer Service - Hong Kong Airline - Hong Kong Aviation Ground Services Limited
2018.04 - Current
Customer Service Perconnel (VIP Meet & Greet Team) - Worldwide Flight Services
2017.08 - 2018.05
Customer Services Officer - Hong Kong Airline - Hong Kong Aviation Ground Services Limited
2015.12 - 2017.05
Receptionist - Mast Global International Limited
2014.02 - 2015.08
LCCI Test - Pass, LCCI (Level 2), Accounting
2013.04 - 2013.04
The Community College At Lingnan University - Higher Diploma, Professional Accounting
2011.09 - 2014.06
The Community College At Lingnan University - Higher Diploma, Business Administration
2010.09 - 2011.06
Caritas Community Education Centre - Wu King - Certificate in Business Administion,
2009.09 - 2010.06
tutor -
2009.01 - 2014.01
Caritas Community Education Centre – Wu King - , YiJin Diploma Programmes /Business Administration
2008.09 - 2009.06
Tung Wah Group of Hospitals Lo Kon Ting Memorial College - High School Diploma,
2003.09 - 2008.06
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