Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NATALIE LEE

Customers Service Executive
Hong Kong

Summary

Goal-oriented manager with distinguished experience in Customer Services industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience
2
2
Languages

Work History

CRM Coordinator

Fu Tat Towing Service
09.2024 - Current
  • Played a key role in migrating legacy customer information into a new centralized CRM system while maintaining data integrity during the transition process.
  • Developed customized reports for senior management, providing valuable insights into customer trends and behavior patterns.
  • Assisted in the design and execution of loyalty programs, driving increased repeat business from existing customers.
  • Collaborated with marketing teams to develop targeted campaigns based on CRM data analysis.

SALES AND OPERATION EXECUTIVE

THE HERO ENTERPRISE
10.2018 - 09.2024
  • Develop and implement sales strategies to achieve revenue targets
  • Build and maintain strong relationships with clients, understanding their needs
  • Collaborate with teams to ensure timely delivery of products/services
  • Monitor inventory levels and coordinate with supply chain personnel to meet sales demands
  • Analyze operational processes and implement improvements for efficiency
  • Address customer inquiries and resolve issues in a timely manner
  • Gather customer feedback to improve sales processes and service delivery

DENTAL HEALTH ADVISOR

QUALITY HEALTHCARE LIMITED
10.2022 - 8 2024
  • Greet and check in patients upon arrival, ensuring a warm and welcoming experience
  • Schedule patient appointments and follow-ups, coordinating with dental providers to optimize scheduling efficiency
  • Verify patient insurance coverage and assist with billing inquiries, ensuring accurate and timely processing
  • Manage patient records and update information in electronic health records system
  • Answer phone calls and address patient inquiries and concerns in a professional and courteous manner
  • Maintain cleanliness and organization of the front desk area and waiting room
  • Assist dental office staff with administrative tasks as needed, collaborating effectively with team members to ensure smooth operations

Working Holiday

Farmer
08.2015 - 07.2018
  • Enhanced soil quality through regular testing, targeted fertilization, and proper crop rotation practices.
  • Maintained and repaired various farming equipment.
  • Managed a diverse team of farmworkers by providing clear direction on daily tasks while fostering a positive work environment.
  • Enforced proper storage of crops, fertilizers and materials used in agricultural production.
  • Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.

Education

High School Diploma -

THE HKTA Ching Chung Secondary School
04.2001 -

Skills

  • Dental Surgery
  • Customer service
  • Clinic Solution
  • Customer Segmentation
  • CRM Integration
  • Teamwork and Collaboration

Accomplishments

  • Supervised team of 35 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

CRM Coordinator

Fu Tat Towing Service
09.2024 - Current

DENTAL HEALTH ADVISOR

QUALITY HEALTHCARE LIMITED
10.2022 - 8 2024

SALES AND OPERATION EXECUTIVE

THE HERO ENTERPRISE
10.2018 - 09.2024

Working Holiday

Farmer
08.2015 - 07.2018

High School Diploma -

THE HKTA Ching Chung Secondary School
04.2001 -

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NATALIE LEECustomers Service Executive