NATALIE LEE
Customer Service Executive
Hong Kong
Summary
Goal-oriented manager with distinguished experience in Customer Services industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
2
2
Languages
Work History
CRM Coordinator
Fu Tat Towing Service
09.2024 - Current
- Played a key role in migrating legacy customer information into a new centralized CRM system while maintaining data integrity during the transition process.
- Developed customized reports for senior management, providing valuable insights into customer trends and behavior patterns.
- Assisted in the design and execution of loyalty programs, driving increased repeat business from existing customers.
- Collaborated with marketing teams to develop targeted campaigns based on CRM data analysis.
SALES AND OPERATION EXECUTIVE
THE HERO ENTERPRISE
10.2018 - 09.2024
- Develop and implement sales strategies to achieve revenue targets
- Build and maintain strong relationships with clients, understanding their needs
- Collaborate with teams to ensure timely delivery of products/services
- Monitor inventory levels and coordinate with supply chain personnel to meet sales demands
- Analyze operational processes and implement improvements for efficiency
- Address customer inquiries and resolve issues in a timely manner
- Gather customer feedback to improve sales processes and service delivery
DENTAL HEALTH ADVISOR
QUALITY HEALTHCARE LIMITED
10.2022 - 8 2024
- Greet and check in patients upon arrival, ensuring a warm and welcoming experience
- Schedule patient appointments and follow-ups, coordinating with dental providers to optimize scheduling efficiency
- Verify patient insurance coverage and assist with billing inquiries, ensuring accurate and timely processing
- Manage patient records and update information in electronic health records system
- Answer phone calls and address patient inquiries and concerns in a professional and courteous manner
- Maintain cleanliness and organization of the front desk area and waiting room
- Assist dental office staff with administrative tasks as needed, collaborating effectively with team members to ensure smooth operations
Skills
Dental Surgery
Customer service
Clinic Solution
Customer Segmentation
CRM Integration
Timeline
CRM Coordinator
Fu Tat Towing Service
09.2024 - Current
DENTAL HEALTH ADVISOR
QUALITY HEALTHCARE LIMITED
10.2022 - 8 2024
SALES AND OPERATION EXECUTIVE
THE HERO ENTERPRISE
10.2018 - 09.2024
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