MENGCHEN XIE
Business Implementation Manager
Shanghai
Summary
Process and vendor management specialist in Wholesale and Retail Clients Onboarding, Account Services and Due Diligence. HSBC Management Trainee extensively trained in Leadership, Process Excellence, Operations and Risk Management.
Knowledgeable [Desired Position] with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.
Professional with strong background in business operations and strategic implementation. Skilled in project management, process optimization, and stakeholder engagement. Known for fostering team collaboration and delivering measurable outcomes in dynamic environments. Adaptable to changing needs with focus on driving efficiency and success.
Overview
11
11
years of professional experience
Work History
Business Analyst / Streamlining Lead /Business Implementation Manager
HSBC Bank (China) Company Limited
09.2021 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Manager Customer Due Diligence Retail and Small Business
HSBC Bank (China) Company Limited
08.2018 - 08.2021
- Responsible for managing the process and procedures for WPB Customer Due Diligence, Customer Exit and Selection, Tax Operations, with continuous process streamlining and digitalization, as well as compliance with regulations and Bank policies.
- Partner with business and functions to lead or implement bank projects, including CDD Review STP, Dynamic Account Activity Review, etc.
- Deliver migration projects to achieve financial benefits, and commit to high servicing quality to customers and business partners.
- Department BIRO (Business Information Risk Officer)
Assistant Manager Banking Operations Wholesale
HSBC Bank (China) Company Limited
08.2016 - 07.2018
- Support to manage the Corporate Customer Account Opening and Services process and procedures with continuous process streamlining and digitalization, as well as compliance with regulations and Bank policies.
- Partner with business and functions to lead or implement bank projects, including the CMB CoreDoc Platform deployment, GLCM campaign, etc.
- Govern the performance quality, and provide advisory support to the offshore operations team.
Management Trainee
HSBC Bank (China) Company Limited
08.2014 - 07.2016
- Accomplished a two-year job rotation across HSBC's frontline and back office, including CMB (Business Management), CNQ Operations (Banking OPS & CDD, Mortgage), Transformation, IT (HTS GB&M), COO Office, PRD branches, and ASP Regional OPS and COO Office.
- Established solid processes and product implementation experiences, including delivering ASP CDD deployment and HK HSBC customer contact automation.
Education
Bachelor of Science - Quantitative Economics
Shanghai University of Finance and Economics
01.2014
Skills
Process engineering expertise
Operational efficiency management
Problem-solving skills
Customer Due Diligence
Risk mitigation strategies
Quick adaptability
Project management
Stakeholder management
Timeline
Business Analyst / Streamlining Lead /Business Implementation Manager
HSBC Bank (China) Company Limited
09.2021 - Current
Manager Customer Due Diligence Retail and Small Business
HSBC Bank (China) Company Limited
08.2018 - 08.2021
Assistant Manager Banking Operations Wholesale
HSBC Bank (China) Company Limited
08.2016 - 07.2018
Management Trainee
HSBC Bank (China) Company Limited
08.2014 - 07.2016
Bachelor of Science - Quantitative Economics
Shanghai University of Finance and Economics
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