Hayley Zhang
ZHUHAI,CHINA
Summary
Accomplished banking professional with extensive experience at HSBC BANK (CHINA) COMPANY LIMITED, specializing in trade transactions, payment services, and customer relations. Good customer service abilities paired with in-depth knowledge of bank products and services. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency.
Overview
11
11
years of professional experience
Work History
Trade Mid Office Associate
HSBC BANK (CHINA) COMPANY LIMITED
01.2019 - Current
- Processed various kinds of trade transactions such as bank acceptance draft, import/export bill, loan, supply chain finance and guarantee accurately and efficiently to achieve service high standard.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Performed data analysis to identify trends and handled internal/external returns and surveys.
- Supported management in developing comprehensive AML logics to ensure regulatory compliance.
Senior Payment Assistant
HSBC BANK (CHINA) COMPANY LIMITED
07.2016 - 12.2018
- Collaborated with payment team, branches and business line to provide professional and compliance payment services with high efficiency, realized our service commitment to our clients. Implemented group policies, global standards requirements and local procedure/regulations in the payment process.
- Handled account related services, e.g. corporate account opening, corporate account information update, Audit confirmation, Deposit related service, and etc.
- Played a key role in business enabling from operations side to assist frontline in resolving account related inquiries raised by customers and frontline staff.
- Implemented fraud detection measures, minimizing losses due to unauthorized transactions or chargebacks.
Teller
HSBC BANK (CHINA) COMPANY LIMITED
06.2014 - 07.2016
- Processed customer transactions for both retail and corporate business promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Teller
HSBC BANK (CHINA) COMPANY LIMITED
09.2013 - 06.2014
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Master of Science - Economics & International Financial Economics
University of Warwick
COVENTRY, UK 04.2001 -
Bachelor of Science - Finance
Beijing Normal University, Zhuhai
ZHUHAI, CHINA 04.2001 -
Skills
Certification of China Banking professional
Certificate of Securities Qualification (China)
Proficient in English, Mandarin, and Cantonese
Advanced Microsoft powerpoint, excel, and Word abilities
Timeline
Trade Mid Office Associate
HSBC BANK (CHINA) COMPANY LIMITED
01.2019 - Current
Senior Payment Assistant
HSBC BANK (CHINA) COMPANY LIMITED
07.2016 - 12.2018
Teller
HSBC BANK (CHINA) COMPANY LIMITED
06.2014 - 07.2016
Teller
HSBC BANK (CHINA) COMPANY LIMITED
09.2013 - 06.2014
Master of Science - Economics & International Financial Economics
University of Warwick
04.2001 -
Bachelor of Science - Finance
Beijing Normal University, Zhuhai
04.2001 -