Man Kit Au-Yeung

這個是我笫一次做的SS工作 不過是以Part-Time形式

工作時間2個月

• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
• Boosted overall sales performance through the implementation of effective merchandising strategies.
• Provided insightful product knowledge to customers, enhancing their shopping experience,.
• Managed store inventory to ensure adequate stock levels at all times.

• Negotiated deals with vendors, securing best prices for products.
• Handled customer queries and complaints professionally, resulting in repeat business.
• Fostered positive working environment through strong leadership skills.
• Led negotiation efforts in major client contracts, securing favourable terms and agreements.
• Developed sales incentive programs, boosting team motivation and productivity.
• Monitored sales trends, predicting future demands effectively.

• Adopted actuarial methods and software to provide practical advice tailored to client requests.
• Negotiated competitive rates with underwriters for client benefit.
• Facilitated training sessions for junior consultants enhancing their product knowledge and service delivery capabilities.
• Delivered informative presentations on various insurance products, enhancing client awareness and understanding.
• Resolved claims disputes efficiently, improving overall customer experience.