Lok Man (Yolina) Siu

• Successfully initiated and launched the 'Skill Laboratory Training: Counselling Experience' program as a mandatory component for Year 1 students in the MSS Counselling Program. Managed a diverse group comprising 60 students, 5 part-time teachers, and 30 volunteer counsellors. Oversaw tasks including the recruitment of volunteers, revision of course outlines, execution of the program, collection of feedback, and preparation of the final reports. Achieved smooth coordination and received positive feedback from students and teachers, establishing a foundational protocol for future annual implementations
• Led the overall operations of the Counselling Unit, strategically enhancing service delivery and operational efficiency to better support client needs
• Provided extensive community services, including conducting initial assessments to identify client needs, managing crisis interventions, and offering ongoing supervision to both trainees and graduated counsellors (20+ hours)
• Successfully doubled the pool of volunteer counsellors. Managed the recruitment, training, and supervision of a diverse team including the counselling assistant, student helpers, and volunteer counsellors, emphasizing the development of empathetic and effective counselling practices
• Developed and led workshops focused and talks on mental health to promote well-being
• Spearheaded research initiatives and conducted detailed surveys to measure the impact of counselling services, using findings to improve practice and outcomes within the Unit
• Delivered counselling courses with a focus on practical skills and real-world applications, preparing students for professional counselling roles
• Coordinate other experiential learning initiatives such as 'active listening' and 'brief counselling' into the curriculum for both undergraduate and grauduate

Counsellor - Faculty of Social Sciences, The University of Hong Kong

• Provided individual and group supervision (over 35+ hours) to counselling professionals in counselling skills and led various mental health training, including 4 training workshops for Single Session Therapy (SST) and 13 classes for Mental Health First Aid (MHFA) for a diverse audience at university and external organizations
• Taught SST in online counselling and psychosocial interventions for Counsellors and Students of Master in Counselling and Social Work
• Developed a training guideline for thematic counselling services for current best practices to enhance and promote mental health awareness through media and public education
• Additionally, managed the standards for the 'Open Up' Online Youth Emotional Support service
• Enhance the client waiting experience engagement while
• Extended to supporting research activities and project implementations, aligning with the strategic goals and enhancing support for youth services

• Led many courses and training sessions to enhance mental health awareness
• My expertise spans a diverse range of topics, including MHFA, Psychological First Aid, Anxiety, Depression, Sleep, Memory, Stress, Time Management, Healthy Relationships, and Positive Psychology
• These sessions were delivered both in-person and online, catering to the evolving needs of today's learners, designed and coordinated these educational programs to address the specific needs of a varied clientele, including AXA, Asendia, Telstra, L'Oréal, Prudential, Duty-Free, the Bank of Tokyo-Mitsubishi UFJ, Esteem Lauder and Bupa
• Furthermore, my commitment to societal well-being led me to collaborate with several NGOs, including Heep Hong Society and the Mind HK

• Delivered over 250 hours of individual counselling to high school students, addressing psychological challenges including anxiety, depression, and crisis situations
• Cultivated a safe and supportive environment in one-on-one sessions, allowing students to openly discuss their concerns and emotional responses to various stressors
• Tailored each counselling session to the specific needs of the student, employing a diverse range of therapeutic techniques to enhance understanding of personal issues, develop effective coping strategies, and build emotional resilience
• Implemented specialized crisis management interventions, providing students with immediate coping mechanisms to effectively handle acute stressors and emergencies
• Focused on stabilizing students' emotional states, offering immediate relief from distress, and preparing them for ongoing therapy, contributing to long-term personal growth and improved mental health outcomes

• Developed and delivered comprehensive courses in both full-time and part-time students, catering to locals and students in the Mainland
• Shaped the curriculum and taught several diploma courses in English, Putonghua, and Cantonese, including Crisis and Conflict Management, Team Building and Motivation, Psychology and Employee Behaviour, Mediation Skills, and Handling Customer Complaints

• Delivered counselling-related degree courses to part-time students
• Responsible for Workplace Counselling and Employee Organisational Behaviours subjects

• Leverages diverse therapeutic approaches tailored to meet the specific needs of both corporate and individual clients
• Proficient in English, Mandarin, and Cantonese, employing methodologies such as Person Centered Therapy, Solution-Focused Therapy, Acceptance and Commitment Therapy, Motivational Interviewing, Cognitive Behavioural Therapy, Satir Family Therapy, Positive Psychology, and Mindfulness
• Significant clinical experience is highlighted, with over 1000 hours of counselling delivered across various communication platforms including face-to-face, online, telephone, and text-based interactions
• The practice demonstrates a profound commitment to improving mental and emotional well-being, as shown by significant boosts in client self-awareness and motivation
• Interventions are customized to meet high standards and are continuously refined based on therapeutic outcomes
• Comprehensive client documentation is rigorously upheld to accurately track and assess each client's progress
• Proficiency in multiple languages and modalities greatly amplifies the effectiveness of the therapeutic process, delivering substantial improvements in client lives

• Provided individual counselling (40 + hours) to high school students facing psychological challenges like anxiety and depression fosters an environment conducive to their mental well-being
• Worked closely with the principal, school administrators, teachers, social workers, and parents to coordinate mental health services and deliver a holistic approach to student well-being
• Established a robust referral system to connect students with necessary external support and utilized various psychological tools to accurately assess and monitor their needs
• Led developmental programs, including facilitating a Pastoral Advisory and Care program for 30 university students, focusing on personal growth and mental health strategies
• Organized a resilience-building overnight camp for 200 students and a mentorship program with a comprehensive training workshop aimed at enhancing participants' peer support and leadership skills
• These initiatives demonstrate my ability to manage large-scale programs effectively while ensuring individual support

• Have extensive experience in crisis management and leadership
• Participated as a Crisis Management Team Member in annual simulations, provided counselling to 'victims,' and contributed to crisis management reports
• A proven track record of leading teams of up to 14 members from diverse nationalities, ensuring workflows, procedures, and service standards were met
• Led a team of eleven in revamping business class service procedures, piloting the implementation, and providing analysis reports to management, resulting in enhanced customer experience and competitiveness
• Skilled in conducting surveys, collecting data, and providing analysis reports to management, which will be useful in handling administrative duties and contributing to team projects
• Skills in active listening, understanding individuals' needs, and resolving concerns with win-win solutions have been honed through handling customer complaints
• Trained and inspired 800+ secondary school students as an instructor for the 'I Can Fly' Aviation Summer Programme, nearly 200 of whom joined the industry aware graduation
• Seasoned trainer for new joiners and supervisors, recognized with the Star Appraiser Award for the ability to offer constructive guidance and coaching
• Demonstrated commitment to community engagement and promoting company ethos through active participation in various initiatives, including filming for commercials, serving as a Chinese New Year parade ambassador, CX City tours ambassador for VIPs and the public, and acting as a staff volunteer representative for a UNICEF fundraising trip to Cambodia