Lo Pui Shan Maggie
Administrative Support / Property Officer
Hong Kong
Summary
I am very interested in the property‑management industry, so I enrolled in a property‑management course. However, my current job is too busy, and I have to attend owners’ committee meetings for different buildings two to three evenings every week. I hope to find a job with a more stable schedule.
Overview
2027
2027
years of professional experience
3
3
Language
Work History
Assistant Property Officer
Top Property Services Co. Ltd
11.2025 - Current
- Daily property operations — Assist in running the estate or building, ensuring cleaning, security, and maintenance services are delivered properly.
- Supervise contractors — Monitor performance of security guards, cleaners, technicians, and repair contractors to maintain service quality.
- Handle enquiries and complaints — Respond to residents’ or tenants’ questions, concerns, and complaints, and follow up until issues are resolved.
- Liaise with owners and tenants — Maintain good relationships, communicate notices, and coordinate estate activities or building matters.
- Monitor repair and maintenance work — Inspect facilities, report defects, and follow up on repair progress to ensure safety and functionality.
- Administrative tasks — Prepare reports, handle filing, manage records, and support tenancy or property‑related documentation.
- Support senior officers or managers — Assist Property Officers or Managers in implementing management policies and improvement initiatives.
Assistant Property Officer
Octosec Management Services Limited
02.2024 - 10.2025
- Daily property operations — Assist in running the estate or building, ensuring cleaning, security, and maintenance services are delivered properly.
- Supervise contractors — Monitor performance of security guards, cleaners, technicians, and repair contractors to maintain service quality.
- Handle enquiries and complaints — Respond to residents’ or tenants’ questions, concerns, and complaints, and follow up until issues are resolved.
- Liaise with owners and tenants — Maintain good relationships, communicate notices, and coordinate estate activities or building matters.
- Monitor repair and maintenance work — Inspect facilities, report defects, and follow up on repair progress to ensure safety and functionality.
- Administrative tasks — Prepare reports, handle filing, manage records, and support tenancy or property‑related documentation.
- Support senior officers or managers — Assist Property Officers or Managers in implementing management policies and improvement initiatives.
Agent
Tai Ping Insurance Co Ltd
2022 - 2024
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Agent
FWD Insurance Limited
2018 - 2021
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Administrative Support / Insurance Assistant
SUNLIFE INSURANCE COMPANY LIMITED
01.2016 - 12.2018
- Managing correspondence, scheduling meetings, and organizing files related to insurance policies and claims.
- Maintaining accurate and up-to-date records of insurance policies, claims, and other relevant documents.
- Assisting clients with inquiries, providing information about policies, and guiding them through the claims process.
- Helping with the preparation and issuance of insurance policies, renewals, and endorsements.
- Ensuring that all practices comply with relevant regulations and laws governing the insurance industry.
- Entering data into systems and generating reports for management and regulatory purposes.
Receptionist & Secretary (serving an expatriate boss)
FB GEMINI LIMITED
12.2006 - 11.2007
- Assist expatriate Managing Director, senior secretary to handle their emails, correspondences, administrative duties as manage office equipment, office renovation, staff recruitment, travel arrangement, schedule meeting, assist in controlling office expenditures and resources allocation, Managed stationary & pantry supplies, general maintenance, controlled and operated office equipment.
Buyer
ARROW ASIA PACIFIC LIMITED
04.2000 - 09.2000
- Date entries, filing and answering the incoming calls regarding the Purchase Order, liaison with the warehouse, following the logistics planning.
Customer Service Clerk (serving an expatriate boss)
MALCA-AMIT FAR EAST LIMITED
10.1998 - 12.1999
- Data input, filing informing clients regarding import and export service to the expatriate clients and any other jobs that may be assigned by supervisor.
Junior Secretary
STAR TRANS INTERNATIONAL LIMITED
05.1996 - 08.1998
- Office administration; Assist Corporate Administration Department; prepare letter such as memo, notice, office expenses and telephone bills etc; arrange office maintenance.
Customer Service Clerk
REALITY INFORMATION COMPANY
08.1993 - 04.1996
- Assist General Manager to handle all the correspondences, incoming and outgoing calls, prepare document, order stationary, petty cash keeping and some accounting work, filing and clerical work.
Education
Certificate of Business and Workplace English - Intermediate Level
HONG KONG BAPTIST UNIVERSITY
Hong Kong01-2001
Form 1 to Form 5 - undefined
JOCKEY CLUB GOVERNMENT SECONDARY TECHNICAL SCHOOL
Hong Kong01-1993
High School Diploma -
St. Francis University
Tiu Keng Leng, Hong Kong 04.2001 -
Skills
MICROSOFT WINDOWS
EXCEL
Word processing
Timeline
Assistant Property Officer
Top Property Services Co. Ltd
11.2025 - Current
Assistant Property Officer
Octosec Management Services Limited
02.2024 - 10.2025
Administrative Support / Insurance Assistant
SUNLIFE INSURANCE COMPANY LIMITED
01.2016 - 12.2018
Receptionist & Secretary (serving an expatriate boss)
FB GEMINI LIMITED
12.2006 - 11.2007
High School Diploma -
St. Francis University
04.2001 -
Buyer
ARROW ASIA PACIFIC LIMITED
04.2000 - 09.2000
Customer Service Clerk (serving an expatriate boss)
MALCA-AMIT FAR EAST LIMITED
10.1998 - 12.1999
Junior Secretary
STAR TRANS INTERNATIONAL LIMITED
05.1996 - 08.1998
Customer Service Clerk
REALITY INFORMATION COMPANY
08.1993 - 04.1996
Form 1 to Form 5 - undefined
JOCKEY CLUB GOVERNMENT SECONDARY TECHNICAL SCHOOL
Agent
Tai Ping Insurance Co Ltd
2022 - 2024
Agent
FWD Insurance Limited
2018 - 2021
Certificate of Business and Workplace English - Intermediate Level
HONG KONG BAPTIST UNIVERSITY