Lau Man Chi
Officer[EnFD/C&ID]
Summary
Dynamic and articulate professional with a proven ability to tackle challenges and thrive under pressure. Strong research, communication, writing, and translation skills, supported by a degree in Chinese from the Open University of Hong Kong. Over 3.5 years of experience in the complaints section, adept at managing complex issues related to the Trustee and eMPF Platform, identifying non-compliance, and resolving member difficulties. Prepared to excel in a Senior Officer role within the Complaint Section, leveraging expertise to enhance service delivery and effectively resolve conflicts.
Overview
11
11
years of professional experience
Work History
Officer (Enforcement department/complaint section)
MPFA
10.2022 - Current
- Handling complaints against Trustee and eMPF Platform.
Customer Service Officer
Canon Hong Kong Company Limited
04.2017 - 09.2022
- Billing invoice, Issue credit note and debit note, update customer account details, dealing enquires from customer related to billing and AR, ad hoc from managers.
Customer Service Representative
The Quality Healthcare Medical Service Ltd
07.2015 - 12.2016
- Schedule appointment of medical check up and facilities, answer customer enquiries, Clerical work, handling complaints.
Education
Secondary School -
Tak Oi Secondary School
07.2008
Bachelor Degree in Arts - Chinese
The Open University of Hong Kong
07.2015
Associate Degree in Arts - Translation & interpretation
The community College of City University of Hong Kong
07.2012
College & High School - undefined
St. Bonaventure College & High School
07.2010
Skills
Technical: Typing skills with Chinese words 30 words per minutes, 50 words in English per minutes
Computer proficiency with Microsoft word, excel, power point, Photoshop
Interpersonal: Excellent Telephone manner, detail minded, accurate in Chinese writing
Expected salaries
Expected Salaries: $ 28,000
Timeline
Officer (Enforcement department/complaint section)
MPFA
10.2022 - Current
Customer Service Officer
Canon Hong Kong Company Limited
04.2017 - 09.2022
Customer Service Representative
The Quality Healthcare Medical Service Ltd
07.2015 - 12.2016
Bachelor Degree in Arts - Chinese
The Open University of Hong Kong
Associate Degree in Arts - Translation & interpretation
The community College of City University of Hong Kong
College & High School - undefined
St. Bonaventure College & High School
Secondary School -
Tak Oi Secondary School