CHAN NGA SZE
HONGKONG,HONGKONG
Summary
Ten years of experience in customer service and communication, demonstrating strong problem-solving abilities and active listening skills. Proven track record of effective collaboration with colleagues to achieve common goals. Fluent in English, Cantonese, and Mandarin, facilitating seamless daily interactions. Dedicated to implementing innovative solutions that enhance work efficiency.
Overview
10
10
years of professional experience
Work History
Passenger Service Officer
SATS HK LTD
03.2023 - 06.2026
- Receive and answer various inquiries from passengers,and provide necessary information and assistance.
- Assist passengers to purchase, change and refund tickets, and handle related ticketing issues.
- Handle passengers check-in procedures, including confirming identity, allocating seats, issuing boarding passes, etc.
- Provide specialized assistance to the elderly, disabled, pregnant women and other travellers with special needs.
- Closely with AVSECO,CUSTOMS,IMMIGRATION and other departments to ensure the smooth progress of various services.
Passenger Service Officer
HONG KONG AIRPORT SERVICES LTD
04.2019 - 12.2019
- Check in at airline front desk,Provide passengers reception and check in servics.
- Provide check-in service at Terminal, Hong Kong or Kowloon Airport Express Station, and Skypier
- Provide gate arrival and departure services
- Perform queue management at check-in counter, boarding gate and transfer desk
Wedding Planner
GUANGZHOU ASKME CULTURE LTD
06.2016 - 12.2018
- New couple Information and First Meet Talk
- Develop a service framework and proposal budget;Develop a comprehensive wedding ceremony protocol
- Sign a wedding service contract and begin implementation and wedding day preparation;Wedding follow-up services
- Negotiate and cooperate with major suppliers
- Organised schedules and timelines, ensuring every aspect of the wedding day ran smoothly and on time.
- Developed comprehensive risk management plans for each event, preparing for any potential issues that could arise.
Education
Diploma of Higher Education - Event
Junior CoIIege
HongKong Bridal&Event Academy07-2018
Account -
High school
ZHONGSHAN MODERN VOCATIONAL AND TECHNICAL SCHOOL07-2012
Skills
- Customer service excellence
- Problem solving
- Active listening
- Effective communication
- Multilingual proficiency
- Ticketing systems expertise
- Passenger assistance
Timeline
Passenger Service Officer
SATS HK LTD
03.2023 - 06.2026
Passenger Service Officer
HONG KONG AIRPORT SERVICES LTD
04.2019 - 12.2019
Wedding Planner
GUANGZHOU ASKME CULTURE LTD
06.2016 - 12.2018
Diploma of Higher Education - Event
Junior CoIIege
Account -
High school