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Dynamic customer service professional with a proven track record at H&R Block, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at utilizing CRM software to improve service quality, demonstrating strong attention to detail and a friendly, positive attitude.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

First of all, I am very interested in Ai and want to learn passionately. It is a daily routine to always search online for information necessary for shopping as well as almost every day life, and even personal issues can be solved by finding similar cases online. As a result, I can concentrate and dig in until I find various and accurate results I want when surfing online. My recent experience is that I joined the Booking.com OTA and worked from home as an English CSG at the customer center, and I have worked at the Breville Account customer center, a foreign customer company at Concentrix, for more than a year while working from home and going to the office at the same time. I have experience in multitasking work, such as communicating with customers smoothly and solving problems quickly through various channels, such as inbound, outbound, chat, and bulletin boards, as well as searching for product information price information, as well as searching and analyzing customer needs and preferences.I am confident that I am suitable person to be an evaluator of search engines as I have the ability to quickly and accurately search for information, analyze the importance of information, and have experience in multitasking through efficient telecommuting.


  Dynamic Quality Assurance Analyst by successfully executes testing methodologies to identify gaps and make recommendations for process improvements.
  Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Customer Service Industry with over 7 years of experience.
  Excellent reputation for resolving problems and improving customer satisfaction and recognized consistently for performance excellence and contributions to success in Quality Analyst industry.


Koo Cheuk Hang Luis

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CS

CCSS Insourcing Officer

Chef

Waiter (Part-Time)

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Foundation diploma - health and life sciences

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CS

CCSS Insourcing Officer

Waiter (Part-Time)

Chef

Foundation diploma - health and life sciences

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