Microsoft Word
Chun Kit Kau
Student
Tung Chung
Summary
Dynamic and adaptable professional with a proven track record at MTR Corporation, excelling in complaint handling and passenger assistance. Demonstrated excellence in teamwork and collaboration, coupled with outstanding communication skills, ensured enhanced customer satisfaction and conflict resolution. Achieved significant improvements in passenger experience through strategic problem-solving and active listening.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Station Assistant
MTR Corporation
Sunny Bay, Hong Kong
03.2024 - Current
- Facilitated communication between staff members during high traffic periods, ensuring a coordinated response to any challenges that arose.
- Resolved conflicts among passengers diplomatically, maintaining a safe and harmonious atmosphere.
- Delivered exceptional customer service through prompt resolution of passenger inquiries.
- Provided clear directions to passengers, helping them navigate the station with ease.
Shop Assistant
Circle K Corp
Tung Chung, Hong Kong
09.2023 - 12.2024
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Education
Diploma of Foundation Studies - Design
Hong Kong Design Institute
Tiu Keng Leng, Hong Kong 04.2001 -
High School Diploma -
SKH All Saints' Middle School
Mong Kok, Hong Kong 04.2001 -
Skills
Complaint Handling
Passenger Assistance
Excellent Communication
Adaptability and Flexibility
Teamwork and Collaboration
Active Listening
Software
Microsoft Excel
Microsoft Power Point
Timeline
Station Assistant
MTR Corporation
03.2024 - Current
Shop Assistant
Circle K Corp
09.2023 - 12.2024
Diploma of Foundation Studies - Design
Hong Kong Design Institute
04.2001 -
High School Diploma -
SKH All Saints' Middle School
04.2001 -