Jingyi CHEN (JY)
Banking Executive
HONG KONG
Summary
Over 5 years experience with client relationship and banking operations. Offering excellent communication skills to enhance client satisfaction and retention. Reliable and adaptable, with focus on meeting evolving business needs.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Banking Executive
Citibank Hong Kong
11.2020 - Current
- Provided excellent customer service and resolved account inquiries and concerns.
- Managed and developed customer relationships to meet sales targets and promote banking products.
Customer Service Officer
HSBC
03.2019 - 11.2020
- Provided exceptional customer service and resolved account issues
- Assisted customers with account inquiries and promoted various banking products and services.
Flight Attendant
Hong Kong Airlines
09.2017 - 03.2019
- Provided excellent customer service and ensured passenger safety
- Assisted passengers with boarding and in-flight services to enhance their overall travel experience.
Education
BA Hons in Marketing And Public Relations
The Hong Kong Polytechnic University
04.2001 -
Higher Diploma in Public Relations&Media Business
Hong Kong Institute of Vocational Education
06-2015
Skills
Customer service
Communication
Customer relationships
Self-motivation
Ability to Work Under Pressure
Microsoft Office
Certification
IIQE (Paper 1, 2, 3 )
Timeline
Banking Executive
Citibank Hong Kong
11.2020 - Current
Customer Service Officer
HSBC
03.2019 - 11.2020
Flight Attendant
Hong Kong Airlines
09.2017 - 03.2019
BA Hons in Marketing And Public Relations
The Hong Kong Polytechnic University
04.2001 -
Higher Diploma in Public Relations&Media Business
Hong Kong Institute of Vocational Education