Jerry Lok Sum Kung
-
Hong Kong
Summary
As a year 3 Criminology student at City University of Hong Kong with a strong background in premium retail customer service. Fluent in English, Cantonese, and Mandarin. Demonstrated expertise in customer service, conflict resolution, and brand representation. Eager to leverage exceptional communication skills and a customer-centric mindset to contribute to The Hong Kong Jockey Club’s world-class service standards.
Overview
4
4
years of professional experience
Work History
Brand Representative (Part-time)
Abercrombie & Fitch / Hollister Co.
07.2022 - Current
- Assisted customers with product enquiries and after-sales support, achieving.
- Collaborated with the team to resolve customer concerns efficiently and professionally, demonstrating strong problem-solving abilities.
- Managed store opening and closing procedures, ensuring compliance with company policies and loss prevention standards.
Brand Representative (Part-time)
Subdued
11.2025 - 03.2026
- Provide personalized styling recommendations and maintain customer service in a fast-paced retail environment.
- Handle daily store operations including cashier, inventory checks, and visual merchandising.
Coach & Lifeguard (Part-time)
Stanford Swimming Club
08.2022 - Current
- Held a valid Lifeguard Certificate, responsible for monitoring swimming pool safety and ensuring the well-being of all patrons.
- Responded promptly to emergency situations, applied first aid skills, and maintained order to prevent potential hazards.
Education
Bachelor of Social Science - Criminology
City University of Hong Kong
06.2027
Higher Education Foundation Programme -
HKU Space (University of Hong Kong School of Professional And Continuing Education)
08.2023
Hong Kong Diploma of Secondary Education (DSE) -
Diocesan Boys' School (DBS)
05.2022
Skills
- Languages: English (Fluent), Cantonese (Native), Mandarin (Fluent)
- Customer Service: Membership management, conflict resolution, multi-cultural communication, telephone etiquette
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, POS Systems, Canva, First aid
- Soft Skills: Integrity, Discretion, Time Management, Team Collaboration, Problem Solving, Crisis Management, Responsibility
Timeline
Brand Representative (Part-time)
Subdued
11.2025 - 03.2026
Coach & Lifeguard (Part-time)
Stanford Swimming Club
08.2022 - Current
Brand Representative (Part-time)
Abercrombie & Fitch / Hollister Co.
07.2022 - Current
Bachelor of Social Science - Criminology
City University of Hong Kong
Higher Education Foundation Programme -
HKU Space (University of Hong Kong School of Professional And Continuing Education)
Hong Kong Diploma of Secondary Education (DSE) -
Diocesan Boys' School (DBS)