LAI Hei Chun, KABI

Tuen Mun

Summary

Pursuing a Bachelor of Science degree in Information Security at The Hong Kong Polytechnic University, with a solid foundation in IT principles and a strong interest in technology and aviation. Recognized as a fast learner and effective team player, demonstrating cooperation, self-motivation, and responsibility. Proficient in Java and Python, with a solid understanding of networking and programming concepts, ready to leverage technical skills to drive successful IT initiatives. Committed to continuous learning and growth within a technology-driven environment, eager to apply problem-solving abilities and coding expertise in the IT industry.

Overview

year of professional experience

Work History

Part-time Customer Service Officer

Cathay Pacific Airways Ltd

07.2023 - 06.2024

Responsible for a seamless airport experience, offering efficient assistance at the check-in, departure, and arrival areas, and addressing customer concerns. Also, in help with colleagues to promote new self-service technology at the Hong Kong International Airport
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor’s Degree - Information Security

The Hong Kong Polytechnic University

08.2026

High School Diploma -

Po Leung Kuk Centenary Li Shiu Chung Memorial College

08.2022

Skills

Technical: Python, CSS, HTML, C, Microsoft Office, Adobe Premiere Pro, Photoshop
Language: Cantonese (Native), Mandarin (Native), English (Fluent), Japanese (Entry)
Hardware installations
Technical support

Technical troubleshooting
Information security
End user support
Problem-solving skills

Languages

English

Advanced (C1)

Chinese (Mandarin)

Bilingual or Proficient (C2)

Chinese (Cantonese)

Bilingual or Proficient (C2)

Japanese

Beginner (A1)

Timeline