MS Word, MS Excel, MS PowerPoint, SPSS
Ho Wah Flora Lam
Hospital Administrator
Summary
Results-driven Hospital Administrator in healthcare operations and Restaurant General Manager. Proven ability to enhance service delivery through effective coordination among diverse stakeholders, procurement management, and data analysis. Strong communicator and problem solver, recognized for developing high-performing teams and implementing strategies for operational efficiency. Expertise in employee management and maintaining quality standards, ensuring excellence in both healthcare and restaurant environments.
Overview
19
19
years of professional experience
Work History
Hospital Administrator II
Hospital Authority
06.2023 - Current
- Serve as Secretary of the Tender Assessment Panel (TAP), providing executive support for meetings and ensuring accurate documentation of discussions and decisions.
- Manage procurement and materials activities for the Forward Procured Equipment Team for the Expansion of United Christian Hospital (UCH), utilizing data analysis to track procurement progress, expenditures, and supplier performance.
Clerk II
Hospital Authority
09.2022 - 06.2023
- Carry out procurement and materials management activities for the Forward Procured Equipment Team of Expansion of United Christian Hospital
- Preparation of tender / quotation documents and handle routine correspondence for purchase of goods and services
Executive Assistant I
Hospital Authority
09.2020 - 09.2022
- Carry out procurement and materials management activities
- Liaise with relevant stakeholders in the supply chain to ensure the good and services provided and delivered efficiently.
Executive Assistant II
Hospital Authority
01.2019 - 09.2020
- Assist in coordinating hospital-wide safety & quality improvement activities, such as organizing forum and workshop program to the healthcare sector
- Provide administrative support to meetings for standards development, patient safety and risk management, including minutes taking and compilation of reports
Restaurant General Manager
MHK Restaurants Limited
04.2006 - 04.2018
- Conduct restaurant profit and loss analysis and business planning
- Deliver the training program to the crew leader at the training centre to meet operations’ needs.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Master of Science - Management (Operation Management)
The Hong Kong Polytechnic University
04.2001 -
Bachelor of Science - Psychology
Middlesex University
London 04.2001 -
Honours Diploma of Counseling And Psychology
Hong Kong Shue Yan University
07-2003
Software
Timeline
Hospital Administrator II
Hospital Authority
06.2023 - Current
Clerk II
Hospital Authority
09.2022 - 06.2023
Executive Assistant I
Hospital Authority
09.2020 - 09.2022
Executive Assistant II
Hospital Authority
01.2019 - 09.2020
Restaurant General Manager
MHK Restaurants Limited
04.2006 - 04.2018
Master of Science - Management (Operation Management)
The Hong Kong Polytechnic University
04.2001 -
Bachelor of Science - Psychology
Middlesex University
04.2001 -
Honours Diploma of Counseling And Psychology
Hong Kong Shue Yan University
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